Pharmacy Account Executive (Pharmacist)

Libertysoftware; Grapevine (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% employer-paid medical and life insurance

Fully vested 401(k) with employer match

Generous paid time off

Tuition reimbursement

Confidential counseling resources

Job summary

Liberty Software in Grapevine, TX, is seeking a Pharmacy Account Executive to lead customer retention and management within their Client Services team. Ideal candidates will have a PharmD degree and experience in pharmacy software solutions.

The role includes conducting customer reviews, facilitating training, and providing specialized software support, ensuring clients leverage all features for optimal satisfaction.

Starting benefits include 100% employer-paid medical insurance, a fully vested 401(k), generous paid time off, and tuition reimbursement.

Qualifications

• PharmD degree required.
• Proven experience in customer support and retention.
• Strong leadership and communication skills.
• Expertise in pharmacy software solutions.
• Ability to handle escalated calls and complex issues effectively.

Responsibilities

• Create and execute customer retention strategies.
• Review customer feedback and satisfaction metrics.
• Identify and address at-risk customers.
• Guide and support the Client Services Supervisor.
• Conduct performance reviews and training for CSS.
• Provide expert software guidance to customers.
• Optimize customer software usage.
• Assist with complex technical issues.
• Oversee product ideas queue and lead workflow calls.
• Perform regular account reviews for customer satisfaction.

Skills

Customer support

Leadership

Communication skills

Pharmacy software expertise

Problem-solving

Education

PharmD degree

Job description

Use your pharmacy expertise to help clients succeed with innovative software!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Pharmacy Account Executive (Pharmacist) who will be responsible for driving customer retention, managing the Client Services Supervisor (CSS), and providing expert software solutions and advice. This role involves handling product ideas, conducting workflow calls, and performing account reviews to ensure optimal customer satisfaction and support.

Important Info

• This role is based in our Grapevine, TX office.
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status).

What You’ll Do

• Create and execute strategies to retain customers and reduce churn.
• Regularly review customer feedback and satisfaction metrics to identify areas for improvement.
• Identify at-risk customers and proactively address their concerns to prevent loss.
• Provide guidance and support to the Client Services Supervisor to ensure effective team management and customer service delivery.
• Conduct regular performance reviews and provide feedback to the CSS.
• Facilitate ongoing training and development opportunities for the CSS and their team by working with the Pharmacy Solutions team.
• Offer expert advice on software-related issues and solutions to customers and team members.
• Work with customers to optimize their use of the software, ensuring they are leveraging all available features.
• Assist with complex technical issues and provide advanced support when necessary.
• Oversee the product ideas queue, ensuring timely review and feedback.
• Work with the Pharmacy Solutions team to communicate customer needs and make suggestions for software improvements.
• Ensure all product ideas are thoroughly documented, including identified shortcomings, ideal solutions, and related tickets.
• Lead workflow calls with customers to review their processes and identify opportunities for improvement.
• Perform regular account reviews to assess customer satisfaction and software usage.
• Develop action plans based on account reviews to enhance customer experience and software utilization.

Qualifications

• PharmD degree required.
• Proven experience in customer support and retention.
• Strong leadership and communication skills.
• Expertise in pharmacy software solutions.
• Ability to handle escalated calls and complex issues effectively.

Benefits Starting Day One

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost.
• Family coverage available with Liberty contributing 50% of the premium.
• Fully vested 401(k) with employer match.
• Employer contributions to Health Savings Accounts (HSA).
• Generous paid time off and paid holidays.
• Tuition reimbursement and continuing education support.
• Adoption expense reimbursement.
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare.
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP.
• Fully stocked breakroom.