Pharmacy Refill & Access Specialist II

Baylor Scott & White Healthcare; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Baylor Scott & White Healthcare is seeking a Refill Center Technician to coordinate medication refill requests and assist with prior authorizations. You will research patient information and collaborate with providers to facilitate access and approvals, while maintaining confidentiality and high service standards.

The role requires strong customer service, effective communication with patients and insurance providers, and the ability to work collaboratively with clinicians and pharmacists in a

Qualifications

• Strong customer service and communication skills.
• Ability to work effectively with patients, providers, nurses, pharmacists, and insurance representatives.
• Strong research and problem-solving abilities.
• Knowledge of basic pharmacology and medication terminology.
• Proficiency in Microsoft Office applications and the ability to learn additional systems and software.
• Ability to type at least 35 words per minute.
• Strong organizational skills and attention to detail.

Responsibilities

• Receive and process medication refill requests by phone, fax, electronic systems, and direct communication.
• Research patient information and collaborate with healthcare providers to facilitate refill approvals.
• Serve as a liaison between patients, clinics, providers, and pharmacies to resolve refill concerns.
• Communicate with insurance companies regarding prior authorizations and coverage requirements.
• Answer incoming calls professionally and provide exceptional customer service.

Skills

Customer service

Communication

Research

Pharmacology knowledge

Microsoft Office

Typing speed

Attention to detail

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baylor Scott & White Healthcare is seeking a Refill Center Technician to coordinate medication refill requests and assist with prior authorizations. You will research patient information and collaborate with providers to facilitate access and approvals, while maintaining confidentiality and high service standards.

The role requires strong customer service, effective communication with patients and insurance providers, and the ability to work collaboratively with clinicians and pharmacists in a