Pharmacy Quality Analyst - Remote Impact & Growth

Navitus Health Solutions, LLC; United States; A distancia; USD 31.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

PTO 20 days

Parental leave 4 weeks

9 paid holidays

401K company match up to 5%

Descripción de la vacante

Lumicera Health Services is seeking a Quality Analyst to develop, implement, and monitor processes to audit key performance metrics. You will audit calls, evaluate associates, and partner with leadership to drive improvements in service quality and patient care.

This role requires QA experience, familiarity with scorecards, and collaboration with training teams. Remote work is limited to specific states; travel to other campuses may be required.

Formación

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Experience in call-center quality assurance or related field preferred.

Responsabilidades

• Audit inbound/outbound interactions to assess empathy, accuracy, and compliance.
• Document audit outcomes and training needs; support scorecard calibration.

Conocimientos

Quality assurance

Call center QA

Calabrio

Microsoft Office

Educación

High School diploma or equivalent

Bachelor’s degree or equivalent experience

Herramientas

Calabrio

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Descripción del empleo

Lumicera Health Services is seeking a Quality Analyst to develop, implement, and monitor processes to audit key performance metrics. You will audit calls, evaluate associates, and partner with leadership to drive improvements in service quality and patient care.

This role requires QA experience, familiarity with scorecards, and collaboration with training teams. Remote work is limited to specific states; travel to other campuses may be required.