Pharmacy Quality Analyst - Remote | Impact & Compliance

Lumicera; Salt Lake City (UT); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Paid holidays

401K match

Adoption assistance

FSA

Education assistance

Professional membership

Referral bonus

Job summary

Lumicera Health Services seeks a remote Analyst, Pharmacy Quality to develop, implement, and monitor processes for auditing key performance metrics across teams. The role focuses on evaluating inbound calls, ensuring compliance, and driving quality improvements in patient care.

The QA Analyst collaborates with leadership to document outcomes, plan training, and support performance development while maintaining inter-rater reliability and updating scoring guidance as needed.

Qualifications

• Experience in call-center quality assurance or performance evaluation is preferred.
• Experience with Calabrio or similar quality management tools is preferred.
• Bachelor’s degree or equivalent experience is preferred.

Responsibilities

• Monitor and audit inbound service calls to assess demeanor, accuracy, performance, and adherence to policies.
• Document audit outcomes, training plans, development needs, and other materials.
• Partner with teams to align QA findings with curriculum design and coaching tools.
• Identify trends and systemic barriers affecting patient experience or workflow efficiency.
• Travel to other campuses and training events as needed.

Skills

Quality assurance

Training

Pharmacy operations

MS Office

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Calabrio

Microsoft Outlook

Word

Excel

PowerPoint

Job description

Lumicera Health Services seeks a remote Analyst, Pharmacy Quality to develop, implement, and monitor processes for auditing key performance metrics across teams. The role focuses on evaluating inbound calls, ensuring compliance, and driving quality improvements in patient care.

The QA Analyst collaborates with leadership to document outcomes, plan training, and support performance development while maintaining inter-rater reliability and updating scoring guidance as needed.