Pharmacy Patient Care Specialist (Phone-Based)

Actalent; Nashville (TN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Short/long-term disability

Job summary

Actalent, based in Nashville, TN, is hiring a Patient Care Representative to support patients throughout their therapy journey. This contract-to-hire role is office-based, Monday–Friday, 8:30 AM–5:00 PM, with no nights or weekends.

You will handle outbound calls, update EMR records, coordinate refills, and collaborate with pharmacists to ensure timely patient care. The ideal candidate has Pharmacy Technician experience (6+ months), active registration preferred, and strong communication skills

Qualifications

• Pharmacy Technician experience required (6+ months).
• Active pharmacy technician registration/license preferred.
• PTCB certification strongly preferred, but not required.
• Strong communication and customer service skills.
• Comfortable spending 80%+ of the day on the phone.
• Experience with patient outreach, call centers, or healthcare customer service highly preferred.
• Strong computer skills and ability to navigate EMR systems.

Responsibilities

• Make outbound calls to patients regarding therapy progress, refills, and follow-up care.
• Update patient records and medication profiles in the EMR system.
• Coordinate prescription refills and review patient inventory needs.
• Communicate with physician offices, labs, and healthcare providers as needed.
• Document patient interactions and updates accurately.
• Assist with order processing, labeling, and supply coordination.
• Work closely with pharmacists to support patient care initiatives.
• Maintain HIPAA compliance and patient confidentiality.

Skills

Pharmacy technician experience

Phone communication

HIPAA compliance

Customer service

EMR navigation

Medical terminology

Tools

EMR systems

Job description

Actalent, based in Nashville, TN, is hiring a Patient Care Representative to support patients throughout their therapy journey. This contract-to-hire role is office-based, Monday–Friday, 8:30 AM–5:00 PM, with no nights or weekends.

You will handle outbound calls, update EMR records, coordinate refills, and collaborate with pharmacists to ensure timely patient care. The ideal candidate has Pharmacy Technician experience (6+ months), active registration preferred, and strong communication skills