Pharmacy Patient Care Specialist

Birdi; Plymouth (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Birdi is seeking a Customer Care/Patient Service representative to provide outstanding service for prescriptions, refills, shipments, billing and payments. You will handle calls and emails, resolve issues, and document information across systems.

The role emphasizes confidentiality, accuracy in data entry, and achieving productivity and quality goals in a fast-paced environment. A healthcare background is preferred, with Microsoft Office proficiency.

Qualifications

• High school diploma or GED required.
• Customer service or inbound call center experience preferred.
• Experience in healthcare or mail order/pharmacy industry is a plus.
• Proficient with Microsoft Office and related software.

Responsibilities

• Answer and respond to calls and emails.
• Resolve pharmacy issues from patients, providers and clients.
• Respond to routine inquiries on prescriptions, orders and payments.
• Research required information using available resources.
• Route calls to appropriate resource.
• Document all call information according to SOPs.
• Enter data accurately and timely.
• Maintain a positive and professional demeanor at all times.
• Utilize multiple programs for accessing patient information.
• Achieve individual performance goals for productivity and quality.
• Maintain confidentiality of patient and proprietary information.
• Accurately obtain and enter insurance and payment information, including charges for prescriptions dispensed.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Organizational skills

Discretion

Flexible schedule

Education

High school diploma or GED

Customer service or inbound call center experience

Healthcare or mail order/pharmacy industry experience

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Birdi is seeking a Customer Care/Patient Service representative to provide outstanding service for prescriptions, refills, shipments, billing and payments. You will handle calls and emails, resolve issues, and document information across systems.

The role emphasizes confidentiality, accuracy in data entry, and achieving productivity and quality goals in a fast-paced environment. A healthcare background is preferred, with Microsoft Office proficiency.