Pharmacy Patient Care Coordinator

AssistRx, Inc.; Overland Park (KS); On-site; USD 25,000 - 29,000; Full time

Job summary

AssistRx, Inc. is seeking a Patient Care Coordinator in Overland Park, KS to act as the first point of contact for patients, caregivers, and team members. You will triage calls, gather patient data, and coordinate with pharmacists for clinical decisions.

The role requires good communication skills, basic computer proficiency, and the ability to prepare shipping materials for pharmacies. Day-to-day tasks include triaging calls and assisting with scheduling and documentation.

Qualifications

• High school diploma or GED; 0–3 months related experience or training.
• Strong written and verbal communication skills.
• Basic computer skills including Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Receive and triage inbound calls.
• Schedule calls; gather demographics and plan information and document in system.
• Contact physicians for missing information.
• Process document intake for pharmacy technicians.
• Prepare shipping materials for packing stations.
• Identify and report adverse events as required.
• Perform other duties as assigned by management.

Skills

Communication skills

Education

High school diploma / GED

Tools

Microsoft Office Suite

Job description

Overview

The primary responsibility of the Patient Care Coordinator is to correspond with patients, caregivers and team members. The Patient Care Coordinator will act as a first point of contact with patients by carefully evaluating and assessing the purpose of the call, prioritizing and triaging if indicated. The Patient Care Coordinator will also prepare shipping materials and documents for the pharmacy technicians as needed. All tasks requiring clinical decision-making will be triaged to the pharmacists.

Responsibilities

• Receiving and triaging inbound phone calls.
• Receiving and completing scheduling calls via dialer or outbound queues. Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary.
• Contacting physicians for missing or required information.
• Processes document intake queue for pharmacy technician processing.
• Prepares shipping materials for packing stations
• Performs other related duties as assigned by management.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.

Qualifications

• High school diploma, general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams)Good communication skills, both written & verbal, preferred.

Pay Range

USD $17.38 - USD $21.73 /Hr.