Pharmacy Patient Care Coordinator

RXinsider LTD.; Overland Park (KS); On-site; USD 24,000 - 30,000; Full time

Job summary

RXinsider LTD. is seeking a Patient Care Coordinator in Overland Park, KS to serve as the first point of contact with patients and caregivers. You will triage calls, gather demographics and plan information, and document data in the pharmacy system, while pharmacists handle clinical decisions.

The role involves preparing shipping materials for pharmacy technicians and coordinating with physicians as needed, with a focus on accurate data entry and patient support.

Qualifications

• High school diploma or GED or 1–3 months related experience and/or training, or equivalent combination of education and experience
• Strong communication skills, written and verbal, preferred.
• Proficient computer skills; familiarity with office software.

Responsibilities

• Receive and triage inbound phone calls.
• Schedule calls and gather patient data in the pharmacy system.
• Contact physicians for missing information.
• Prepare shipping materials for packing stations.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.

Skills

Good communication skills

Education

High school diploma / GED

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

Teams

Job description

Overview

The primary responsibility of the Patient Care Coordinator is to correspond with patients, caregivers and team members. The Patient Care Coordinator will act as a first point of contact with patients by carefully evaluating and assessing the purpose of the call, prioritizing and triaging if indicated. The Patient Care Coordinator will also prepare shipping materials and documents for the pharmacy technicians as needed. All tasks requiring clinical decision-making will be triaged to the pharmacists.

Responsibilities

• Receiving and triaging inbound phone calls.
• Receiving and completing scheduling calls via dialer or outbound queues. Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary.
• Contacting physicians for missing or required information.
• Processes document intake queue for pharmacy technician processing.
• Prepares shipping materials for packing stations
• Performs other related duties as assigned by management.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.

Qualifications

• High school diploma, general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams)Good communication skills, both written & verbal, preferred.

Pay Range

USD $17.38 - USD $21.73 /Hr.