Pharmacy Care Coordinator I

Stellus Rx; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

JobRx, Inc. is seeking a Care Pharmacy Technician to assist in medication management and ensure timely fulfillment of patient orders. Under supervision, you will support adherence, coordinate medication delivery, and facilitate pharmacist collaboration for clinical needs.

You will handle patient orders, maintain records, and process insurance claims while following PHI/EPHI privacy rules and established workflows. Evening and weekend shifts may be required.

Qualifications

• High school diploma or equivalent.
• Pharmacy technician license or trainee license from the Texas State Board and state of residence.
• Strong communication and customer service skills.
• Work a flexible schedule, including evenings and weekends.
• Ability to read and transcribe pharmaceutical information.

Responsibilities

• Understand confidentiality with respect to PHI/EPHI; follow HIPAA guidelines.
• Provides telephonic follow up with members for medication management.
• Coordinate delivery of medications to the patient.
• Facilitate patients to the Pharmacist for clinical needs.
• Manage patient orders to the Pharmacist verification stage.
• Complete tasks related to medication management services.
• Access and update information in the Pharmacy's computer network.
• Obtain refill authorizations from prescribers.
• Process and prepare third-party insurance claims.
• Maintain accurate patient/client profiles.
• Provide medication management using prescribed workflows.
• Comply with procedures, rules, and regulations.
• Complete documentation in Care Management systems.
• Answer phones and route calls to appropriate personnel.
• Accept prescriptions and ensure data for filling is complete.
• Handle customer issues calmly and notify pharmacist as needed.
• Promote teamwork, professional services, and clear communication.
• Recognize scope/limitations of job requirements.
• Perform other related duties as assigned.

Skills

Communication skills

Customer service

Flexible scheduling

Pharmacy knowledge

Reading/Transcribing pharma info

Education

High school diploma or equivalent

Pharmacy technician license or trainee license

Job description

JOB SUMMARY:

The Care Pharmacy Technician will help our communities thrive by optimizing medication management to allow our physicians more time to focus on patient care and support care coordination for assigned patient cohorts. The Care Pharmacy Technician assists with the fulfillment of patient orders to ensure patients receive their medications on time. Under the direction and supervision of the Senior Manager of Pharmacy Services and Team Lead, the Care Pharmacy Technician assists members by providing support, identifying adherence barriers, improving adherence, and facilitating patient medication orders to support member compliance with treatment plans.

ROLE AND RESPONSIBILITIES

• Understand confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information.
• Provides telephonic follow up with members to provide medication management to assigned patients for chronic disease support.
• Coordinate delivery of medications to the patient
• Facilitate patients to the Pharmacist for all clinical needs.
• Manage patient orders to the point of Pharmacist verification to ensure the order is complete and ready for final verification.
• Complete assigned tasks related to medication management services.
• Accessing, inputting, and retrieving information through the Pharmacy's computer network to maintain accurate records.
• Obtain refill authorizations from prescribers.
• Process and prepare third-party insurance claims.
• Maintains accurate patient/client profiles.
• Provides medication management services utilizing prescribed workflows.
• Comply with established procedures, rules, and regulations.
• Completes clear and concise documentation in Care Management programs.
• Professionally answer phones and direct customer calls to the appropriate personnel.
• Accept prescriptions to be filled and ensuring that the PIC has the data necessary to fill the orders.
• Handle customer problems/concerns in a calm manner and referring them to the pharmacist accordingly and notify the pharmacist of any issues.
• Promoting teamwork, professional services and clear communication.
• Recognizes and adheres to the scope / limitations of job requirements.
• Performs other related duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent.
• Pharmacy technician license or pharmacy technician trainee license from the Texas State Board and state of residence.
• Strong communication and customer service skills.
• Work a flexible schedule, including evenings and weekends.
• Ability to read and transcribe pharmaceutical information.
• Sit for long periods of time, stand for intermittent periods of time.