Pharmacy Patient Care Coordinator

AssistRx, Inc.; Overland Park (KS); Hybride; USD 24 000 - 30 000; Plein temps

Résumé du poste

AssistRx, Inc. is seeking a Patient Care Coordinator in Overland Park, KS to serve as the first point of contact for patients and caregivers.

You will triage calls, gather demographics, and document information in the pharmacy system, coordinating with pharmacists and technicians as needed. You will also prepare shipping materials, support scheduling, and report adverse events and safety information as part of a patient-first team.

Qualifications

• High school diploma or GED required or 1–3 months related experience or training.
• Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams); good written and verbal communication.

Responsabilités

• Receive and triage inbound phone calls.
• Schedule calls via dialer or outbound queues; gather demographics, plan information, patient history, and document in pharmacy system.
• Contact physicians for missing or required information.
• Process document intake queue for pharmacy technician processing.
• Prepare shipping materials for packing stations.
• Identify and report adverse events.
• Identify, document, and report safety information.

Connaissances

Phone triage

Customer service

Data gathering

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Overview

The primary responsibility of the Patient Care Coordinator is to correspond with patients, caregivers and team members. The Patient Care Coordinator will act as a first point of contact with patients by carefully evaluating and assessing the purpose of the call, prioritizing and triaging if indicated. The Patient Care Coordinator will also prepare shipping materials and documents for the pharmacy technicians as needed. All tasks requiring clinical decision-making will be triaged to the pharmacists.

Responsibilities

• Receiving and triaging inbound phone calls.
• Receiving and completing scheduling calls via dialer or outbound queues. Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary.
• Contacting physicians for missing or required information.
• Processes document intake queue for pharmacy technician processing.
• Prepares shipping materials for packing stations
• Performs other related duties as assigned by management.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.

Qualifications

• High school diploma, general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams)Good communication skills, both written & verbal, preferred.

Pay Range

USD $17.38 - USD $21.73 /Hr.