Pharmacy Operations Leader

Kroger Co.; Phoenix (AZ); On-site; USD 110,000 - 140,000; Full time

Job summary

Kroger Co. is seeking a pharmacist leader to oversee all aspects of pharmacy practice, adhering to state and federal laws and corporate policies in a retail setting. This role focuses on financial performance, budget management, and high-quality customer service while ensuring compliance and staff development.

The position requires a Pharm.D. or US-accredited degree, active license, and at least 2 years of retail experience.

Qualifications

• Bachelor's Degree in Pharmacy and/or Doctor of Pharmacy (Pharm.D.) from an accredited U.S. School of Pharmacy.
• 2+ years related retail experience or equivalent combination of education and experience.
• Minimum 21 years of age.
• License must be in good standing.
• Proven leadership skills.
• Ability to read and interpret prescriptions and documents.
• Ability to write routine reports and correspondence.
• Commitment to providing excellent customer service.
• Ability to preserve confidentiality of information.
• Ability and willingness to continue education as necessary.
• Participation in clinical programs following company sponsored training.

Responsibilities

• Perform all functions of a staff pharmacist and act as a role model for the pharmacy team; appropriately handle customer complaints and direct workflow to reduce customer wait times.
• Develop, implement, supervise, and promote the sales plan and other sales initiatives as developed by the division pharmacy department.
• Perform all the duties required and expected of a registered pharmacist in the state of employment and responsible for following all legal and company requirements.
• Direct the pharmacy team to achieve warehouse utilization goals, avoid unnecessary overstock, reduce the number of fill on-arrival prescriptions, and ensure that all staff members are trained, aware of and follow proper ordering and inventory record keeping procedures.
• Comply with all corporate mandated controlled substance operating procedures.
• Monitor third-party or insurance profitability; handle third-party problems, rejections, and audits in a timely fashion.
• Schedule all pharmacy staff members in a manner to help control or avoid unnecessary labor costs.
• Maintain all pharmacy records required by state and federal laws and company policies.
• Direct pharmacy to meet budgeted labor, volume, inventory and sales goals.
• Perform effective detailing visiting local physicians and other community targets.
• Promote, implement, and participate in public health initiatives and disease state management services.
• Travel independently as needed to support business needs.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide direct feedback to direct reports.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Education

PharmD/Pharmacy degree

Job description

Kroger Co. is seeking a pharmacist leader to oversee all aspects of pharmacy practice, adhering to state and federal laws and corporate policies in a retail setting. This role focuses on financial performance, budget management, and high-quality customer service while ensuring compliance and staff development.

The position requires a Pharm.D. or US-accredited degree, active license, and at least 2 years of retail experience.