Pharmacy Operations Lead — Team Leadership & Patient Care

Walgreens Co.; Royal Oak (MI); Presencial; USD 31.000 - 49.000; Jornada completa

Descripción de la vacante

Walgreens Co. in Michigan is seeking a full-time, certified pharmacy technician to support daily non-clinical operations and pharmacy workflow.

You will assist with patient data entry, prescription processing, vaccination services when allowed, and inventory management under pharmacist supervision. The role focuses on delivering excellent customer experiences, training and supervising technicians, and ensuring compliance with policies and regulatory requirements.

Formación

• High School Diploma, GED, or equivalent.
• PTCB certification (except in Puerto Rico).
• Has one year of work experience as a pharmacy technician in a retail or hospital setting.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Responsabilidades

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience.
• Models and shares customer service best practices.
• Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy.
• Enhances customer experience by increasing focus on healthcare services.
• Assists pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
• Completes patient and physician calls under the supervision of a pharmacist (where allowed by law).
• Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
• Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.
• Ensures tasks are completed on-time and holds others accountable for efficient workflow.
• At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
• Manages core pharmacy workflow and drives excellence in pharmacy operations.
• Coordinates and organizes pharmacy daily schedule of activities.
• Recommends allocation of pharmacy hours.
• Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
• Manages annual inventory preparation.
• Accountable for completion of non-clinical patient calls.
• Drives new technology/ process roll out, champions change and engages team around action planning.
• Assures proper operation and maintenance of pharmacy department equipment.
• In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
• Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
• Maintains and applies knowledge of Company asset protection techniques.
• Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
• Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
• Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
• Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
• Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
• Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events.
• Builds and sustains relationships with retail partnerships.

Conocimientos

Customer service

English proficiency

Flexible schedule

Team leadership

Educación

High School Diploma or GED

PTCB certification

Herramientas

Pharmacy systems

Descripción del empleo

Walgreens Co. in Michigan is seeking a full-time, certified pharmacy technician to support daily non-clinical operations and pharmacy workflow.

You will assist with patient data entry, prescription processing, vaccination services when allowed, and inventory management under pharmacist supervision. The role focuses on delivering excellent customer experiences, training and supervising technicians, and ensuring compliance with policies and regulatory requirements.