Pharmacy Operations Lead Representative - Returns - Express Scripts

Cigna Healthcare; Tempe (AZ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health coverage day 1

401(k) plan with company match

Holiday Pay and PTO

Education/Certification Program (Grow/

Career Growth and Advancement

Job summary

The Cigna Group is seeking a Pharmacy Operations Lead Representative in Tempe, onsite. You will lead the Returns Room team, coordinate daily workflows, and ensure accurate processing of returned medications while mentoring staff and upholding regulatory requirements.

Key responsibilities include training, cross-training, documenting activity, and collaborating with the Returns Supervisor to drive quality and efficiency in a fast-paced environment.

Qualifications

• Current Arizona Pharmacy Technician License is required.
• Current PTCB certification is required.
• Pharmacy/healthcare/operations or administrative experience is required.
• Experience with Microsoft Office and data-entry tasks is expected.

Responsibilities

• Coordinate daily workflow and operational priorities in Returns Room.
• Provide day-to-day process guidance to Returns Room staff.
• Support onboarding, training, and cross-training for team members.
• Identify workflow, production, and quality concerns and communicate them.
• Research and process returned medications and prescription packages.
• Document return-related activity and communicate with patients.
• Use multiple systems to research and resolve issues; uphold SOPs and HIPAA rules.
• Maintain proficiency across Returns Room functions and support operations.
• Contribute to continuous improvement initiatives.

Skills

Attention to detail

Communication

Organization

Multitasking

Independence

Process guidance

Tools

Microsoft Office

Data entry

Job description

Grow Your Career With Us

We’re looking for a Pharmacy Operations Lead Representative to support the daily operations of our Tempe Returns Room. This is an opportunity to build your leadership experience while remaining actively involved in pharmacy operations and helping your teammates succeed.

Location: onsite - 7909 S. Hardy Drive, Tempe, Arizona

Schedule: Monday–Friday, 7:30 AM–4:00 PM Mountain Time

Reports to: Returns Supervisor

What You’ll Do

Working closely with the Returns Supervisor, you will:

• Help coordinate daily workflow, workload, and operational priorities.
• Provide day-to-day process guidance and support to Returns Room employees.
• Support onboarding, training, and cross-training.
• Identify and communicate workflow, production, and quality concerns.
• Research and process returned medications and prescription packages.
• Communicate with patients and accurately document return-related activity.
• Use multiple systems to research and resolve operational and patient issues.
• Reinforce SOPs, quality standards, safety requirements, HIPAA requirements, and company policies.
• Maintain proficiency across Returns Room functions and provide hands‑on operational support.
• Contribute to continuous improvement and department initiatives.

Required Qualifications

• Current and active Arizona Pharmacy Technician License
• Current PTCB certification
• Pharmacy, healthcare, customer service, operations, or administrative experience
• Microsoft Office and data‑entry experience

Required Key Skills

• Strong attention to detail and problem‑solving
• Excellent communication skills
• Strong organization and time management
• Ability to manage multiple priorities in a fast‑paced environment
• Ability to work independently and collaboratively
• Ability to provide clear process guidance to others

Physical Requirements

• Ability to lift and move up to 25 pounds.
• Frequent movement throughout the work area.
• Ability to stoop, kneel, crouch, bend, and twist..
• Ability to perform computer and data‑entry work for extended periods

What we Offer:

• Health coverage effective day 1 (including medical, dental, vision).
• 401(k) plan with company match.
• Holiday Pay and Paid Time Off.
• Education/Certification Program (Grow to Thrive).
• Career Growth and Advancement opportunities.

Please note : This position is fully on‑site and does not permit remote work. Any references to home‑based internet requirements do not apply to this role.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.