Pharmacy Operations Lead — Returns Room (Onsite)

Cigna; Tempe (AZ); Presencial; USD 52.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage day 1

401(k) plan with company match

Holiday Pay and Paid Time Off

Education/Certification Program (Grow/

Descripción de la vacante

The Cigna Group in Tempe is seeking a Pharmacy Operations Lead Representative to oversee the Returns Room daily operations onsite. You will guide staff, ensure quality, and resolve issues, while maintaining HIPAA compliance and safety standards.

This fully on-site role requires Arizona licensure, PTCB certification, and experience in pharmacy/healthcare operations. Onboarding, training, and continuous improvement are key aspects of the position.

Formación

• Arizona Pharmacy Technician License active and in good standing.
• PTCB certification current.
• Experience in pharmacy/healthcare/operations or administrative roles.
• Proficiency in Microsoft Office and data-entry tasks.

Responsabilidades

• Coordinate daily workflow and set operational priorities for the Returns Room.
• Provide day-to-day process guidance to Returns Room staff.
• Assist onboarding, training, and cross-training activities.
• Identify workflow, production, and quality concerns and communicate them.
• Research and process returned medications and prescription packages.
• Communicate with patients and document return-related activity accurately.
• Use multiple systems to resolve operational and patient issues.
• Reinforce SOPs, quality standards, safety requirements and HIPAA policies.
• Maintain proficiency across Returns Room functions and provide hands-on support.
• Contribute to continuous improvement and department initiatives.

Conocimientos

Attention to detail

Communication skills

Organization

Time management

Independent work

Process guidance

Educación

Arizona Pharmacy Technician License

PTCB certification

Herramientas

Microsoft Office

Data-entry

Descripción del empleo

The Cigna Group in Tempe is seeking a Pharmacy Operations Lead Representative to oversee the Returns Room daily operations onsite. You will guide staff, ensure quality, and resolve issues, while maintaining HIPAA compliance and safety standards.

This fully on-site role requires Arizona licensure, PTCB certification, and experience in pharmacy/healthcare operations. Onboarding, training, and continuous improvement are key aspects of the position.