Pharmacy Technician - Returns & Patient Care (Tempe)

Cigna Health and Life Insurance Company

Tempe (AZ)

On-site

USD 42,000 - 62,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health coverage starting day 1

401K with company match

Tuition reimbursement

PTO and holidays

Job summary

Cigna Health and Life Insurance Company is seeking an Arizona Certified Pharmacy Technician to work on-site at our Tempe Fulfillment Center. This role emphasizes detailed returns processing, patient outreach, and regulatory compliance, offering a set schedule in a patient-facing environment.

Ideal candidates will have an AZ Pharmacy Technician license and PTCB certification, plus experience in customer service or healthcare operations.

Qualifications

Arizona Pharmacy Technician license and PTCB certification required.
Customer service, healthcare, pharmacy operations, or administrative experience.
Knowledge of Microsoft Office and data entry.
Excellent written and verbal communication.
Ability to maintain HIPAA and patient confidentiality.

Responsibilities

Provide exceptional outbound communication to patients while upholding quality and compliance.
Research, evaluate, and process returned medications and prescription packages for resolution.
Document patient interactions, return details, and resolution activities in systems.
Support Clerk Room operations including Resends and Hazmat workflows.
Process credits and return-related transactions within authorization guidelines.
Handle incoming mail and returned prescription shipments.
Use multiple systems to investigate and resolve patient and operational issues.
Protect patient privacy and confidential information per HIPAA and company policies.
Adapt to changing needs and support multiple Returns Room functions.
Demonstrate ongoing learning across Returns Room responsibilities.