Pharmacy Operations Lead: Patient Access & Support

AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing

Knoxville (TN)

On-site

USD 65,000 - 95,000

Full time

9 days ago

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Benefits offered by this job

Medical benefits

Training opportunities

Mentorship programs

Job summary

Cencora is seeking a supervisor for specialty pharmacy support and dispensing coordination in Knoxville, TN. You will lead a frontline team handling onboarding, verification, prior authorizations, scheduling, and cold-chain logistics under SOPs.

The role requires a National Certified Pharmacy Technician with TN registration and 4+ years of related experience; strong MS Office skills and experience with dispensing systems and insurance processes are essential.

Qualifications

Must be National Certified Pharmacy Technician and Tennessee-registered.
4+ years community/retail/ambulatory pharmacy or health-system experience.
Proficient with Microsoft Office applications.
Experience with pharmacy dispensing systems and insurance adjudication processes.

Responsibilities

Supervises scheduling of pharmacy technical staff.
Oversees onboarding, benefits verification, prior authorization coordination, and order fulfillment.
Maintains KPI tracking to optimize cycle time, accuracy, and shipment timeliness.
Upholds privacy, security, and accreditation requirements.