Pharmacy Operations Supervisor: Onboarding & Logistics

MWI Buying Group; Knoxville (TN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Cencora in Knoxville seeks a Pharmacy Supervisor to lead a frontline team handling patient onboarding, benefits verification, prior authorizations, and order fulfillment in a specialty setting. You will oversee scheduling, productivity metrics, and ensure compliance with privacy, security, and accreditation standards while maintaining high service quality.

National Certified Pharmacy Technician with Tennessee registration and 4+ years in community/retail/ambulatory or health-system experience

Qualifications

• Must be a National Certified Pharmacy Technician and Tennessee-registered.
• 4+ years in community/retail/ambulatory pharmacy or health-system settings.
• Proficient with Microsoft Office and pharmacy software.

Responsibilities

• Supervises day-to-day specialty pharmacy support and dispensing coordination.
• Leads frontline team for patient onboarding, benefits verification, prior authorization, refill scheduling, and order fulfillment.
• Oversees workload planning, shift scheduling, KPI tracking, and adherence to SOPs.
• Ensures privacy, security, and accreditation requirements.

Skills

Microsoft Office

Pharmacy dispensing systems

Education

National Certified Pharmacy Technician, Tennessee Registered Pharmacy Technician

Tools

Pharmacy dispensing systems

Insurance adjudication processes

Job description

Cencora in Knoxville seeks a Pharmacy Supervisor to lead a frontline team handling patient onboarding, benefits verification, prior authorizations, and order fulfillment in a specialty setting. You will oversee scheduling, productivity metrics, and ensure compliance with privacy, security, and accreditation standards while maintaining high service quality.

National Certified Pharmacy Technician with Tennessee registration and 4+ years in community/retail/ambulatory or health-system experience