Supervisor, Pharmacy Support & Operations

MWI Buying Group; Knoxville (TN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Cencora in Knoxville seeks a Pharmacy Supervisor to lead a frontline team handling patient onboarding, benefits verification, prior authorizations, and order fulfillment in a specialty setting. You will oversee scheduling, productivity metrics, and ensure compliance with privacy, security, and accreditation standards while maintaining high service quality.

National Certified Pharmacy Technician with Tennessee registration and 4+ years in community/retail/ambulatory or health-system experience

Qualifications

• Must be a National Certified Pharmacy Technician and Tennessee-registered.
• 4+ years in community/retail/ambulatory pharmacy or health-system settings.
• Proficient with Microsoft Office and pharmacy software.

Responsibilities

• Supervises day-to-day specialty pharmacy support and dispensing coordination.
• Leads frontline team for patient onboarding, benefits verification, prior authorization, refill scheduling, and order fulfillment.
• Oversees workload planning, shift scheduling, KPI tracking, and adherence to SOPs.
• Ensures privacy, security, and accreditation requirements.

Skills

Microsoft Office

Pharmacy dispensing systems

Education

National Certified Pharmacy Technician, Tennessee Registered Pharmacy Technician

Tools

Pharmacy dispensing systems

Insurance adjudication processes

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Supervises day-to-day specialty pharmacy support and dispensing coordination to meet productivity, service, safety, and quality targets. Leads a frontline team executing patient onboarding, benefits verification, prior authorization coordination, refill scheduling, order fulfillment, and cold-chain logistics under approved SOPs. Oversees workload planning, shift scheduling, and KPI tracking to maintain cycle time, accuracy, adherence, and shipment timeliness. Improves local processes and tools, resolves routine operational issues, and upholds privacy, security, and accreditation requirements.

Responsibilities

• Supervises scheduling of pharmacy technical staff.
• Coordinates in-services when needed.
• Assesses departmental productivity.
• The performance of key responsibilities must meet expectations as defined in the performance standards of this position description.
• Regular and reliable attendance is an essential function.
• A team member who does not meet attendance standards outlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position.
• Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productive manner.
• Ability to meet the physical requirements for the position.
• Ability to get along with others and consistently engage in and promote positive interactions in the workplace.
• Ability to operate computer and various software.
• Ability to communicate effectively both verbally and in writing.
• Ability to supervise team members effectively to maximize potential.

Education

National Certified Pharmacy Technician and Registered Pharmacy Technician in the state of Tennessee 4+ years community/retail/ambulatory pharmacy or health-system related experience.

Skills and Knowledge

• Must be proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Candidates should have prior experience on pharmacy dispensing systems and be familiar with insurance adjudication processes.

Work Environment

The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job.

Physical and Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.

Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.

75% or more time is spent looking directly at a computer.

Associate is frequently required to stand, walk (or otherwise be mobile).

Ability to deal with stressful situations as they arise.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Temps Plein Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis.

Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies

Affiliated Companies: AmerisourceBergen Drug Corporation Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere.

We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures.

We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.