Supervisor, Pharmacy Support & Operations

myhrabc; Knoxville (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

Cencora seeks a supervisor to lead day-to-day specialty pharmacy support and dispensing coordination, ensuring productivity, service, safety, and quality targets are met. You will oversee onboarding, benefits verification, prior authorizations, refill scheduling, order fulfillment, and cold-chain logistics, while guiding a frontline team and maintaining SOP compliance.

Strong communication, attention to detail, and experience with pharmacy systems are required; TN certification and 4+ years in

Qualifications

• Must be a National Certified Pharmacy Technician and Tennessee-registered.
• 4+ years community/retail/ambulatory pharmacy or health-system experience required.
• Proficient in Microsoft Office; familiar with pharmacy software and claims adjudication processes.

Responsibilities

• Supervises scheduling of pharmacy technical staff.
• Coordinates in-services when needed.
• Assesses departmental productivity and performance against standards.

Skills

Microsoft Office

pharmacy dispensing systems

insurance adjudication processes

Education

National Certified Pharmacy Technician

Registered Pharmacy Technician (Tennessee)

Tools

Pharmacy dispensing systems

Job description

Job Details

Supervises day-to-day specialty pharmacy support and dispensing coordination to meet productivity, service, safety, and quality targets. Leads a frontline team executing patient onboarding, benefits verification, prior authorization coordination, refill scheduling, order fulfillment, and cold-chain logistics under approved SOPs. Oversees workload planning, shift scheduling, and KPI tracking to maintain cycle time, accuracy, adherence, and shipment timeliness. Improves local processes and tools, resolves routine operational issues, and upholds privacy, security, and accreditation requirements.

Responsibilities

• Supervises scheduling of pharmacy technical staff.
• Coordinates in-services when needed.
• Assesses departmental productivity.

The performance of key responsibilities must meet expectations as defined in the performance standards of this position description.

Regular and reliable attendance is an essential function. A team member who does not meet attendance standards outlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position.

Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productive manner.

Ability to meet the physical requirements for the position.

Ability to get along with others and consistently engage in and promote positive interactions in the workplace.

Ability to operate computer and various software.

Ability to communicate effectively both verbally and in writing.

Ability to supervise team members effectively to maximize potential.

Education

• National Certified Pharmacy Technician and Registered Pharmacy Technician in the state of Tennessee
• 4+ years community/retail/ambulatory pharmacy or health-system related experience.

Skills and Knowledge

Must be proficient in Microsoft Office, including Word, Excel, and PowerPoint

Candidates should have prior experience on pharmacy dispensing systems and be familiar with insurance adjudication processes.

Work Environment

The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is generally quiet.

Physical and Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.

Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.

75% or more time is spent looking directly at a computer.

Associate is frequently required to stand, walk (or otherwise be mobile).

Ability to deal with stressful situations as they arise.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportu