Pharmacy Operations Coordinator

Socket.dev; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Shields Health Solutions is seeking a Pharmacy Technician to provide hands-on support to hospital pharmacy staff and Shields Liaisons, ensuring accurate and timely filling and delivery of specialty medications.

Responsibilities include coordinating workflows, educating staff, clarifying orders with clinicians, and maintaining data integrity across systems. The ideal candidate has 3+ years of experience or a Bachelor's degree, with strong communication and organizational skills.

Qualifications

• 3+ years experience as a Pharmacy Technician or a Bachelor's degree.
• Strong interpersonal and phone skills; proficient in Excel and Word.
• Ability to quickly learn other programs and extract relevant information; highly organized.

Responsibilities

• Support hospital pharmacy staff to integrate Shields Health Solutions Specialty Pharmacy workflows.
• Support Shields Health Solutions Pharmacy Liaisons in clinics to optimize workflows.
• Educate staff on how the specialty pharmacy model serves patients and improves care.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Identify medications requiring special storage/handling (hazardous or refrigerated).
• Identify supplies needed for medications (sharps containers, needles, swabs, Band-Aids).
• Answer, triage and resolve inbound inquiries.
• Update relevant data using database applications.
• Apply observations to improve productivity, quality, and customer service.
• Participate in process improvement initiatives.

Skills

Interpersonal communication

Phone skills

Microsoft Office

Learning ability

Organizational skills

Education

Bachelor's degree

CPhT certification (preferred)

Tools

Microsoft Office

Job description

Job Purpose

The successful candidate will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. Works closely with hospital pharmacy staff and Shields Liaisons by emphasizing accurate workflows and leveraging technology to support efficient operations.

Job Duties

• Provide support to the hospital pharmacy staff to ensure accurate integration of the Shields Health Solutions Specialty Pharmacy workflows and operations.
• Provide support to Shields Health Solutions Pharmacy Liaisons based in clinics to optimize workflows within the specialty pharmacy.
• Educate pharmacy staff on how the specialty pharmacy model serves patients and improves their overall care;
• Clarify prescription orders with pharmacist and/or clinician as appropriate;
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Answer, resolve and triage inbound inquiries;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Identify trends, resolves problems; recommend improvements; implement change;
• Actively participate in process improvement initiatives;
• Act as a value-added business partner to stakeholders throughout the organization;
• Protect organization's value by keeping information confidential;
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;

Experience / Education

• Required Licensure/Certification: Nationally certified as a CPhT is preferred but not required. Should certification need to be obtained at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon time frame. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required: 3+ years or a Bachelor's Degree, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
• Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must
• Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
• Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.