Pharmacy Operations Coordinator

Shields Health Solutions; Portland (OR); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-On Bonus $5,000

Job summary

The Shields Health Solutions team in Portland, OR is hiring a Pharmacy Technician to provide integrated support to hospital staff and Shields Liaisons, focusing on accurate workflows and timely medication filling and delivery.

You will educate staff, resolve inquiries, manage data across databases, and participate in process improvements, while maintaining confidentiality of patient information and supporting a compliant, high-quality operating environment.

Qualifications

• Nationally certified as a CPhT is preferred but not required; must obtain within agreed time if not currently certified.
• 3+ years experience as Pharmacy Technician or Bachelor's Degree; healthcare clinic experience is a plus.
• Strong interpersonal and phone skills; proficient in Microsoft Office and data extraction.
• Organized, high-integrity, detail-oriented, dependable with a focus on quality.
• Discretion and confidentiality essential due to handling sensitive data.
• Knowledge of transplant, hepatitis C, infectious disease or oncology a plus.

Responsibilities

• Provide support to hospital pharmacy staff to ensure accurate integration of specialty workflows.
• Support Shields Liaisons in clinics to optimize workflows in the specialty pharmacy.
• Educate staff on how the specialty model improves patient care and outcomes.
• Clarify prescription orders with pharmacist or clinician as appropriate.
• Identify medications requiring special storage or handling (hazardous/refrigerated).
• Identify supplies needed for medications (sharps containers, needles, alcohol swabs).
• Answer, resolve and triage inbound inquiries; maintain data in databases.
• Participate in process improvement initiatives and maintain confidentiality.
• Act as a value-added partner to stakeholders; support organizational efficiency.

Skills

Interpersonal communication

Phone skills

Organizational skills

Attention to detail

Team player

Discretion and confidentiality

Empathy

Education

Pharmacy Technician certification (CPhT) preferred

Bachelor's Degree (in lieu of 3+ years experience)

Tools

Excel

Word

Outlook

PowerPoint

Teams

Job description

Location: Portland, OR (hybrid schedule available)

Sign-On: $5,000.00

Job Purpose:

The successful candidate will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on\" approach to ensuring accurate and timely filling and delivery of specialty medications. Works closely with hospital pharmacy staff and Shields Liaisons by emphasizing accurate workflows and leveraging technology to support efficient operations.

Job Duties:

• Provide support to the hospital pharmacy staff to ensure accurate integration of the Shields Health Solutions Specialty Pharmacy workflows and operations.


• Provide support to Shields Health Solutions Pharmacy Liaisons based in clinics to optimize workflows within the specialty pharmacy.


• Educate pharmacy staff on how the specialty pharmacy model serves patients and improves their overall care;


• Clarify prescription orders with pharmacist and/or clinician as appropriate;


• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;


• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;


• Answer, resolve and triage inbound inquiries;


• Manage, organize, and update relevant data using database applications;


• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;


• Identify trends, resolves problems; recommend improvements; implement change;


• Actively participate in process improvement initiatives;


• Act as a value-added business partner to stakeholders throughout the organization;


• Protect organization's value by keeping information confidential;


• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;

Experience/ Education:

• Required Licensure/Certification: Nationally certified as a CPhT is preferred but not required. Should certification need to be obtained at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon time frame. Continued employment is contingent upon meeting these requirements.


• Years of Experience: Required: 3+ years or a Bachelor's Degree, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.


• Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must


• Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator


• Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data


• Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].