Lead Pharmacy Technician

Shieldshealthsolutions; Wilmington (DE); On-site; USD 35,000 - 55,000; Full time

Job summary

Shieldshealthsolutions is looking for a motivated Pharmacy Technician in Wilmington, Delaware. The role involves providing medication management services and working closely with hospital clinicians to serve patients effectively.

Ideal candidates should have 2-5 years of pharmacy technician experience. Responsibilities include patient education and ensuring medication adherence. Must be state registered, with CPhT certification preferred. Excellent communication skills and a focus on patient quality are essential.

Qualifications

• 2-5 years of experience as a Pharmacy Technician required.
• State registered as a pharmacy technician.
• Nationally certified as a CPhT preferred but not required.

Responsibilities

• Provide medication management services to hospital patients.
• Work alongside hospital clinicians to serve patients.
• Educate patients on hospital services and care improvements.
• Support outpatient retail and specialty prescription needs.

Skills

Strong interpersonal communication skills

Ability to work independently

Strong verbal and written communication

Highly proficient in Microsoft Office

Strong organizational/administrative skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Job Purpose

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team.

Job Duties

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Skills

• Strong interpersonal communication skills
• Ability to work independently and demonstrate good judgement
• Strong verbal and written communication
• Highly proficient in Microsoft Office particularly Excel and Word
• Able to quickly learn other software programs and extract relevant information
• Strong organizational/administrative skills a must

Traits

• Organized
• High integrity
• Attention to detail
• Dependable
• Quality focus
• Empathetic
• Good listener/communicator

Other

• Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties

• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Required Licensure / Certification

We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience

Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician

Education

High School Diploma or GED required

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.