Pharmacy Operations Coordinator

Shieldshealthsolutions; Portland (OR); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Shields Health Solutions in Portland, OR, is seeking a Pharmacy Operations Coordinator to support integrated specialty-pharmacy workflows and liaise with clinical staff. The role emphasizes accurate processes, data management, and collaboration with hospital teams in a hybrid setting.

The ideal candidate has 3+ years of pharmacy-tech experience or a Bachelor’s degree, with strong MS Office skills and a commitment to patient care.

Qualifications

• Nationally certified as a CPhT is preferred but not required.
• 3+ years of experience or a Bachelor's degree.
• Experience working with physicians, nurses, and other healthcare professionals is a plus.
• Strong MS Office skills (Excel and Word) and ability to extract information.

Responsibilities

• Provide support to hospital pharmacy staff to ensure integration of Shields Health Solutions workflows.
• Support Shields Health Solutions Pharmacy Liaisons to optimize workflows within the specialty pharmacy.
• Educate staff on how the specialty pharmacy model serves patients and improves care.
• Clarify prescription orders with pharmacist or clinician as appropriate.
• Identify medications requiring special storage or handling (hazardous/refrigerated).
• Identify supplies necessary for medications (sharps containers, needles, alcohol swabs).
• Answer, resolve and triage inbound inquiries.
• Manage and update relevant data using database applications.
• Apply observations to improve productivity, quality, and service standards.
• Identify trends and implement process improvements.

Skills

Interpersonal communication

Phone skills

Microsoft Excel

Microsoft Word

Data entry

Organization

Attention to detail

Discretion and confidentiality

Team player

Education

CPhT certification preferred

Bachelor's degree considered

Tools

Microsoft Office Suite

Job description

Pharmacy Operations Coordinator

Location: Portland, OR (hybrid schedule available)

Sign-On: $5,000.00

Job Purpose:

The successful candidate will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. Works closely with hospital pharmacy staff and Shields Liaisons by emphasizing accurate workflows and leveraging technology to support efficient operations.

Job Duties:

• Provide support to the hospital pharmacy staff to ensure accurate integration of the Shields Health Solutions Specialty Pharmacy workflows and operations.
• Provide support to Shields Health Solutions Pharmacy Liaisons based in clinics to optimize workflows within the specialty pharmacy.
• Educate pharmacy staff on how the specialty pharmacy model serves patients and improves their overall care;
• Clarify prescription orders with pharmacist and/or clinician as appropriate;
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Answer, resolve and triage inbound inquiries;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Identify trends, resolves problems; recommend improvements; implement change;
• Actively participate in process improvement initiatives;
• Act as a value-added business partner to stakeholders throughout the organization;
• Protect organization's value by keeping information confidential;
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;

Experience/ Education:

• Required Licensure/Certification: Nationally certified as a CPhT is preferred but not required. Should certification need to be obtained at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon time frame. Continued employment is contingent upon meeting these requirements.
• Years of Experience:Required: 3+ years or a Bachelor's Degree, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
• Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must
• Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
• Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].