Pharmacy Operations Coordinator

RXinsider LTD.; Portland (OR); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Shields Health Solutions is hiring a Pharmacy Technician in Portland, OR for a hybrid role supporting specialty pharmacy workflows. The candidate will assist hospital staff and liaisons, educate clinics, and ensure accurate prescription processing with a focus on patient care and workflow efficiency.

Qualified applicants have 3+ years of pharmacy technician experience or a Bachelor's degree, with strong Microsoft Office skills and confidentiality.

Qualifications

• 3+ years experience as a Pharmacy Technician or a Bachelor's degree with related experience.
• Nationally certified as a CPhT preferred but not required; must obtain if needed.
• Strong interpersonal and phone communication skills; proficient in MS Office.

Responsibilities

• Support hospital pharmacy staff and Shields Health Solutions liaisons to integrate specialty workflows.
• Educate clinic staff on the specialty pharmacy model and patient care improvements.
• Clarify prescription orders with pharmacists or clinicians as appropriate.
• Identify medications requiring special handling and supplies.
• Manage data using database applications and assist in process improvements.

Skills

Interpersonal communication

Phone skills

Microsoft Office

Data entry

Organizational skills

Confidentiality

Team player

Education

Bachelor's degree

CPhT Certification preferred

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Location

Portland, OR (hybrid schedule available)

Sign-On

$5,000.00

Job Purpose

The successful candidate will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. Works closely with hospital pharmacy staff and Shields Liaisons by emphasizing accurate workflows and leveraging technology to support efficient operations.

Job Duties

• Provide support to the hospital pharmacy staff to ensure accurate integration of the Shields Health Solutions Specialty Pharmacy workflows and operations.
• Provide support to Shields Health Solutions Pharmacy Liaisons based in clinics to optimize workflows within the specialty pharmacy.
• Educate pharmacy staff on how the specialty pharmacy model serves patients and improves their overall care;
• Clarify prescription orders with pharmacist and/or clinician as appropriate;
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Answer, resolve and triage inbound inquiries;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Identify trends, resolves problems; recommend improvements; implement change;
• Actively participate in process improvement initiatives;
• Act as a value-added business partner to stakeholders throughout the organization;
• Protect organization's value by keeping information confidential;
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;

Experience/ Education

• Required Licensure/Certification: Nationally certified as a CPhT is preferred but not required. Should certification need to be obtained at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon time frame. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required: 3+ years or a Bachelor's Degree, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
• Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must
• Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
• Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].