Pharmacy Coordinator

Shields Health Solutions; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Shields Health Solutions seeks a Pharmacy Operations Coordinator to support hospital pharmacy staff and clinicians in Portland. The role focuses on integrating specialty pharmacy workflows, optimizing clinic operations, and maintaining accurate data across systems.

Ideal candidates bring 3+ years of pharmacy technician experience or a Bachelor's degree, with CPhT preferred. A hybrid schedule in Portland is offered, along with opportunities for professional development and collaborative problem

Qualifications

• 3+ years pharmacy tech experience or a Bachelor's degree.
• CPhT certification preferred but not required; must obtain if hired.
• Experience with physicians, nurses, and healthcare teams is a plus.

Responsibilities

• Support hospital pharmacy staff and Shields Liaisons to integrate specialty workflows.
• Assist clinic-based liaisons to optimize specialty pharmacy workflows.
• Educate staff on the specialty pharmacy model and patient care improvements.
• Clarify prescription orders with pharmacist or clinician as needed.
• Identify meds needing special storage and handling.
• Identify supplies for medications (sharps, needles, swabs, Band-Aids).
• Triage and respond to inbound inquiries promptly.
• Manage and update data using database applications.
• Apply observations to improvements in productivity, quality, and service.
• Identify trends, resolve issues, and implement changes.
• Participate in process improvement initiatives.
• Act as a value-added partner to stakeholders; maintain confidentiality.
• Pursue ongoing education and professional networking.

Skills

Interpersonal skills

Phone skills

Office proficiency

Data extraction

Organizational skills

Team player

Discretion

Empathy

Education

CPhT certification

Bachelor's degree

Pharmacy experience

Tools

Excel

Word

Outlook/Teams

Job description

Pharmacy Operations Coordinator

Location: Portland, OR (hybrid schedule)

Job Purpose:

The successful candidate will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a ’hands‑on” approach to ensuring accurate and timely filling and delivery of specialty medications. Works closely with hospital pharmacy staff and Shields Liaisons by emphasizing accurate workflows and leveraging technology to support efficient operations.

Job Duties:

• Provide support to the hospital pharmacy staff to ensure accurate integration of the Shields Health Solutions Specialty Pharmacy workflows and operations.
• Provide support to Shields Health Solutions Pharmacy Liaisons based in clinics to optimize workflows within the specialty pharmacy.
• Educate pharmacy staff on how the specialty pharmacy model serves patients and improves their overall care;
• Clarify prescription orders with pharmacist and/or clinician as appropriate;
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Answer, resolve and triage inbound inquiries;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Identify trends, resolves problems; recommend improvements; implement change;
• Actively participate in process improvement initiatives;
• Act as a value-added business partner to stakeholders throughout the organization;
• Protect organization’s value by keeping information confidential;
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;

Experience/ Education:

• Required Licensure/Certification: Nationally certified as a CPhT is preferred but not required. Should certification need to be obtained at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon time frame. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required: 3+ years or a Bachelor’s Degree, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
• Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must
• Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
• Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre‑employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.