Pharmacy Online Fulfillment Lead

CVS Health; Boston (MA); On-site; USD 47,000 - 112,000; Full time

Job summary

CVS Health is seeking a Senior Analyst to manage and improve CVS Pharmacy Online Fulfillment programs, including delivery and digital solutions. You will partner with Operations, Technology, Analytics, Compliance, and Field Leadership to drive improvements and scale solutions, acting as a program owner from concept to implementation.

Responsibilities include defining enhancements with cross-functional teams, monitoring KPIs, leading UAT, and supporting day-to-day operations with a focus on

Qualifications

• 3+ years of experience in retail or pharmacy operations, store technology, frontline enablement, or a related operational business environment.
• Experience supporting cross-functional initiatives, operational programs, process improvement efforts, or technology implementations.
• Demonstrated ability to analyze operational issues, identify root causes, develop recommendations, and drive resolution.
• Strong communication, organization, stakeholder management, and problem-solving skills with the ability to operate effectively in ambiguous environments.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) with willingness to travel up to 10% as business needs require.

Responsibilities

• Partner with Technology, Product, Analytics, and Operations teams to define, prioritize, test, and implement enhancements that improve pharmacy online fulfillment programs.
• Monitor key performance indicators, operational trends, customer and colleague feedback to identify risks, root causes, and opportunities for process or system improvements.
• Lead and support user acceptance testing (UAT), pilot programs, production validation, launch readiness activities, and post-implementation monitoring.
• Provide day-to-day operational support for pharmacy delivery, pharmacy locker, and digital fulfillment programs, including issue resolution, enhancement tracking, and field enablement.
• Serve as a subject matter expert and primary liaison across cross-functional teams and support organizations, translating business needs into actionable solutions and driving initiatives from concept through implementation.

Job description

CVS Health is seeking a Senior Analyst to manage and improve CVS Pharmacy Online Fulfillment programs, including delivery and digital solutions. You will partner with Operations, Technology, Analytics, Compliance, and Field Leadership to drive improvements and scale solutions, acting as a program owner from concept to implementation.

Responsibilities include defining enhancements with cross-functional teams, monitoring KPIs, leading UAT, and supporting day-to-day operations with a focus on