Pharmacy Fulfillment Operations Lead — Automation & Quality

Pivotal Talent Search Inc.; Romeoville (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Pivotal Talent Search Inc. is seeking a Fulfillment Operations Supervisor to oversee pharmacy fulfillment operations, lead a team of pharmacy technicians, and drive performance with hands-on coaching and coaching-based development.

You will ensure accurate and timely fulfillment of medications, foster a quality-driven team culture, and collaborate with pharmacists and cross-functional teams to resolve issues and maintain compliance.

Qualifications

• At least 2 years of people-management experience in a high-volume setting.
• Willingness to obtain an Illinois Pharmacy Technician license and CPhT within a defined timeframe after hire.
• Strong leadership, collaboration, and communication in fast-paced fulfillment environments.

Responsibilities

• Lead, coach, and mentor a team of pharmacy technicians with hands-on support and clear performance expectations.
• Own onboarding, training, and ongoing skills development to ensure SOP adherence and consistent execution.
• Support scheduling and staffing to maintain coverage across shifts.
• Oversee end-to-end fulfillment activities (picking, packing, shipping) for accuracy and on-time delivery.
• Serve as a frontline on-the-floor contact for daily operational issues and escalate when needed.
• Collaborate with pharmacists and cross-functional teams to resolve order/shipping issues quickly.
• Operate and troubleshoot pharmacy automation equipment to maintain throughput.
• Monitor quality, safety, and regulatory compliance, reinforcing standards and procedures.
• Identify workflow gaps and support continuous improvement initiatives.
• Maintain a clean, inspection-ready environment aligned with regulatory requirements.
• Step in to assist order processing and technician tasks as needed.

Skills

People management

Leadership

Coaching

Pharmacy operations

Education

High school diploma or equivalent

Job description

Pivotal Talent Search Inc. is seeking a Fulfillment Operations Supervisor to oversee pharmacy fulfillment operations, lead a team of pharmacy technicians, and drive performance with hands-on coaching and coaching-based development.

You will ensure accurate and timely fulfillment of medications, foster a quality-driven team culture, and collaborate with pharmacists and cross-functional teams to resolve issues and maintain compliance.