Senior Analyst, Pharmacy Online Fulfillment & Digital Ops

CVS Health; Hartford (CT); In loco; USD 47.000 - 112.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus eligibility

Descrizione del lavoro

CVS Health is seeking a Senior Analyst to manage and improve CVS Pharmacy Online Fulfillment programs, including delivery and digital solutions. You will partner with Operations, Technology, Analytics, Compliance, Supply Chain, Customer Experience, and Field Leadership teams to ensure effective execution and alignment across programs.

The Senior Analyst leverages data, operational insights, and stakeholder feedback to identify opportunities for scalable process improvements and system

Competenze

• 3+ years of experience in retail or pharmacy operations, store technology, frontline enablement, or a related operational business environment.
• Experience supporting cross-functional initiatives, operational programs, process improvement efforts, or technology implementations.
• Demonstrated ability to analyze operational issues, identify root causes, develop recommendations, and drive resolution.
• Strong communication, organization, stakeholder management, and problem-solving skills with the ability to operate effectively in ambiguous environments.

Mansioni

• Partner with Technology, Product, Analytics, and Operations teams to define, prioritize, test, and implement enhancements that improve pharmacy online fulfillment programs.
• Monitor key performance indicators, operational trends, customer and colleague feedback to identify risks, root causes, and opportunities for process or system improvements.
• Lead and support user acceptance testing (UAT), pilot programs, production validation, launch readiness activities, and post-implementation monitoring.
• Provide day-to-day operational support for pharmacy delivery, pharmacy locker, and digital fulfillment programs, including issue resolution, enhancement tracking, and field enablement.
• Serve as a subject matter expert and primary liaison across cross-functional teams and support organizations, translating business needs into actionable solutions and driving initiatives from concept through implementation.

Conoscenze

Analytical skills

Operations experience

Cross-functional collaboration

Stakeholder management

Problem-solving

Formazione

Associate's degree or equivalent relevant work experience

Strumenti

Excel

Power BI

Tableau

SQL

Outlook

Descrizione del lavoro

CVS Health is seeking a Senior Analyst to manage and improve CVS Pharmacy Online Fulfillment programs, including delivery and digital solutions. You will partner with Operations, Technology, Analytics, Compliance, Supply Chain, Customer Experience, and Field Leadership teams to ensure effective execution and alignment across programs.

The Senior Analyst leverages data, operational insights, and stakeholder feedback to identify opportunities for scalable process improvements and system