Senior Analyst - Pharmacy Online Fulfillment

CVSHealth; Massachusetts; On-site; USD 47,000 - 112,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Paid time off

Job summary

CVS Health in Massachusetts seeks a Senior Analyst to manage and continuously improve CVS Pharmacy Online Fulfillment programs, including pharmacy delivery, lockers, and other digital solutions that boost access and convenience.

You will partner with Operations, Technology, Analytics, Compliance, Supply Chain, Customer Experience, and Field Leadership to monitor performance, identify opportunities, and implement scalable process changes that enhance the user experience.

Qualifications

• 3+ years in retail or pharmacy operations, store technology, frontline enablement, or related operational environment.
• Experience supporting cross-functional initiatives, operational programs, process improvement efforts, or technology implementations.
• Ability to analyze operational issues, identify root causes, develop recommendations, and drive resolution.
• Strong communication, organization, stakeholder management, and problem-solving skills in ambiguous environments.
• Proficiency in Microsoft Office Suite with willingness to travel up to 10% as business needs require.

Responsibilities

• Partner with Technology, Product, Analytics, and Operations to define, prioritize, test, and implement enhancements for online fulfillment programs.
• Monitor KPIs and feedback to identify risks, root causes, and opportunities for improvements.
• Lead and support UAT, pilots, production validation, launch readiness, and post-implementation monitoring.
• Provide day-to-day operational support for delivery, lockers, and digital fulfillment programs, including issue resolution and enhancement tracking.
• Serve as a subject matter expert and liaison across cross-functional teams, translating business needs into actionable solutions.

Skills

Cross-functional collaboration

Data analysis

Problem solving

Communication

Travel readiness

Education

Associate's degree or equivalent

Tools

Excel

Power BI

Tableau

SQL

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Analyst is responsible for managing and continuously improving CVS Pharmacy Online Fulfillment programs, including pharmacy delivery, pharmacy lockers, and other digital solutions that enhance patient access and convenience. The role drives operational excellence by monitoring program performance, identifying opportunities for improvement, and resolving operational and customer experience challenges. This individual partners closely with Operations, Technology, Analytics, Compliance, Supply Chain, Customer Experience, and Field Leadership teams to ensure effective execution and alignment across programs. The Senior Analyst leverages data, operational insights, and stakeholder feedback to recommend scalable process improvements and system enhancements. In addition to supporting day-to-day operations, the role serves as a business owner and strategic partner, leading initiatives from concept through implementation to improve program performance and user experience.

Primary Job Responsibilities

• Partner with Technology, Product, Analytics, and Operations teams to define, prioritize, test, and implement enhancements that improve pharmacy online fulfillment programs
• Monitor key performance indicators, operational trends, customer and colleague feedback to identify risks, root causes, and opportunities for process or system improvements
• Lead and support user acceptance testing (UAT), pilot programs, production validation, launch readiness activities, and post-implementation monitoring
• Provide day-to-day operational support for pharmacy delivery, pharmacy locker, and digital fulfillment programs, including issue resolution, enhancement tracking, and field enablement
• Serve as a subject matter expert and primary liaison across cross-functional teams and support organizations, translating business needs into actionable solutions and driving initiatives from concept through implementation

Required Qualifications

• 3+ years of experience in retail or pharmacy operations, store technology, frontline enablement, or a related operational business environment
• Experience supporting cross-functional initiatives, operational programs, process improvement efforts, or technology implementations
• Demonstrated ability to analyze operational issues, identify root causes, develop recommendations, and drive resolution
• Strong communication, organization, stakeholder management, and problem-solving skills with the ability to operate effectively in ambiguous environments
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) with willingness to travel up to 10% as business needs require

Preferred Qualifications

• 5+ years of experience in retail, pharmacy operations, store technology, frontline enablement, or customer-facing operational environments
• Experience identifying operational opportunities and translating business needs into process improvements, system enhancements, or technology-enabled solutions
• Knowledge of retail pharmacy operations, prescription fulfillment, digital commerce, delivery operations, and customer experience programs
• Experience with testing, deployment support, pilot management, change management, and serving as a program owner or subject matter expert
• Strong analytical capabilities with reporting tools such as Excel, Power BI, Tableau, SQL, or similar platforms, and the ability to use data to drive operational decisions

Education

• Associate's degree or equivalent relevant work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.