Analyst, Pharmacy Online Fulfillment: Delivery Excellence

CVS Health; Woonsocket (RI); Presencial; USD 47 000 - 112 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits package

Bonus program

Resumo da oferta

CVS Health is seeking a Senior Analyst to lead and continuously improve CVS Pharmacy Online Fulfillment programs, including delivery and digital solutions. You will partner with Operations, Technology, Analytics, Compliance, Supply Chain, and Field Leadership to drive performance and customer experience enhancements.

The role emphasizes data-driven decisions, stakeholder collaboration, and end-to-end execution from concept through implementation to boost program effectiveness and user

Qualificações

• 3+ years of experience in retail or pharmacy operations, store technology, frontline enablement, or a related operational business environment.
• Experience supporting cross-functional initiatives, operational programs, process improvement efforts, or technology implementations.
• Demonstrated ability to analyze operational issues, identify root causes, develop recommendations, and drive resolution.

Responsabilidades

• Partner with Technology, Product, Analytics, and Operations teams to define, prioritize, test, and implement enhancements that improve pharmacy online fulfillment programs.
• Monitor key performance indicators, operational trends, customer and colleague feedback to identify risks, root causes, and opportunities for process or system improvements.
• Lead and support user acceptance testing (UAT), pilot programs, production validation, launch readiness activities, and post-implementation monitoring.
• Provide day-to-day operational support for pharmacy delivery, pharmacy locker, and digital fulfillment programs, including issue resolution, enhancement tracking, and field enablement.
• Serve as a subject matter expert and primary liaison across cross-functional teams and support organizations, translating business needs into actionable solutions and driving initiatives from concept through implementation

Conhecimentos

Cross-functional collaboration

Communication

Problem solving

Stakeholder management

Formação académica

Associate's degree or equivalent

Ferramentas

Excel

Power BI

Tableau

SQL

Descrição da oferta de emprego

CVS Health is seeking a Senior Analyst to lead and continuously improve CVS Pharmacy Online Fulfillment programs, including delivery and digital solutions. You will partner with Operations, Technology, Analytics, Compliance, Supply Chain, and Field Leadership to drive performance and customer experience enhancements.

The role emphasizes data-driven decisions, stakeholder collaboration, and end-to-end execution from concept through implementation to boost program effectiveness and user