Pharmacy Liaison: Patient Care & Pharmacy Coordination

Shieldshealthsolutions; Springfield (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Salary with bonus

M-F onsite schedule

PTO 4 weeks + 10 holidays

401k with company match

Health/Dental/Vision benefits (day one

Job summary

Shields Health Solutions in Massachusetts is seeking a Pharmacy Technician to be the single point of contact for specialty pharmacy patients, handling refills, drug delivery coordination, and insurance support. You will work with clinical staff to resolve issues, monitor adherence, and ensure timely communication across care teams.

The role requires 2–5 years experience, licensure, and strong MS Office skills.

Qualifications

• Registered pharmacy technician with state licensing.
• 2-5 years experience required; 5-8 years preferred.
• High School Diploma or GED required.
• Strong interpersonal and communication skills; proficient in Excel and Word; quick learner of other software.

Responsibilities

• As the single point of contact for a specialty pharmacy patient, assess needs and provide refill support.
• Coordinate drug delivery and address insurance/copay challenges; monitor adherence.
• Collaborate with clinical pharmacist, prescriber, and clinic staff to resolve issues quickly.
• Maintain accurate data and communicate effectively across care teams.

Skills

Interpersonal communication

Independent work

Verbal communication

Written communication

Microsoft Excel

Microsoft Word

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Shields Health Solutions in Massachusetts is seeking a Pharmacy Technician to be the single point of contact for specialty pharmacy patients, handling refills, drug delivery coordination, and insurance support. You will work with clinical staff to resolve issues, monitor adherence, and ensure timely communication across care teams.

The role requires 2–5 years experience, licensure, and strong MS Office skills.