Pharmacy Intake & Authorization Specialist

Jobtailor; Buffalo (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor seeks a Pharmacy Operations Assistant to support non-judgmental tasks, intake prescriptions, triage orders, and conduct benefits investigations in a fast-paced environment. You will coordinate with patients, providers, insurers, and staff to ensure timely processing and accurate records.

The role emphasizes collaboration, effective communication, and adherence to standard procedures, with opportunities to improve workflows and customer service across departments.

Qualifications

• High school diploma or GED required.
• One year of experience in a high-volume pharmacy or health insurance company handling prior authorizations required; or six months as a temporary associate in Patient Care Specialist or Reliance Operations & Compliance.
• National Pharmacy Technician Certification (CPhT) preferred.
• Experience with online claims processing system preferred.
• Effective oral and written communication skills.
• Aptitude for working with health care professionals.
• Demonstrated Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Responsibilities

• Assist with pharmacy operations activities not requiring pharmacist judgment.
• Intake new prescriptions and referrals; triage prescriptions.
• Conduct benefits investigations and follow up on prior authorizations.
• Answer patient and provider inquiries about benefit investigations and order status.
• Act as liaison between patients, providers, insurance companies, doctors, medical staff, and administrative staff.
• Manage incoming prescriptions and referrals; distribute inbound fax requests promptly.
• Maintain patient records, filing, and documentation; data entry.
• Collaborate with patient services and other departments to improve processes.

Skills

Effective oral and written comms

Team collaboration

Empathy

Education

High school diploma or GED

National Pharmacy Technician Certification (CPhT) preferred

Tools

Online Claims Processing System

Job description

Jobtailor seeks a Pharmacy Operations Assistant to support non-judgmental tasks, intake prescriptions, triage orders, and conduct benefits investigations in a fast-paced environment. You will coordinate with patients, providers, insurers, and staff to ensure timely processing and accurate records.

The role emphasizes collaboration, effective communication, and adherence to standard procedures, with opportunities to improve workflows and customer service across departments.