Pharmacy Intake Specialist

Planet Pharma; Illinois; On-site; USD 35,000 - 45,000; Full time

Job summary

A prominent healthcare company is looking for an Intake Specialist to support their Patient Assistance Program. The role involves managing the intake process of patient applications, performing data entry, and ensuring accurate communication of necessary information. Applicants should have a high school diploma and preferably experience in office settings. Strong attention to detail and customer service skills are essential for success in this position.

Qualifications

• 1-3 years of experience in an office or administrative setting required.
• Exposure to insurance knowledge is a plus.
• Ability to work independently with minimal direction.

Responsibilities

• Complete intake process of applications in CRM.
• Conduct initial assessment of applications for missing information.
• Collaborate cross-functionally to follow processes according to policies.

Skills

Attention to detail

Customer service skills

Clear communication

Education

High school diploma or equivalent

Associate Degree preferred

Job description

The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.

Responsibilities

• Completes the intake process of all applications into Customer Relationship Management System (CRM)
• Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM
• Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data
• Completes initial assessment of simplified application
• Identify appropriate work flow based upon business rules
• Collaborate cross functionally to ensure processes are followed according to business rules and policies
• Ensure all patient cases are documented in the CRM in accordance with all business rules and policies
• Conduct renewal and year end recertification’s process as determined by the Patient Assistance Program
• Readily assists on special project within job scope to improve reimbursement optimization when requested by management
• Manages incoming and outgoing mail

Qualifications

• High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
• A minimum of 1-3 years’ experience within an office or administrative setting
• Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus
• Strong attention to detail and work independently with minimal direction
• High quality customer service skills
• Ability to express ideas clearly in both written and oral communications