Pharmacy Help Desk Specialist

Independent Health; United States; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Scorecard incentive

Full range of benefits

Generous paid time off

Job summary

Independent Health is seeking a Pharmacy Help Desk Representative to support pharmacies and internal servicing teams, resolving reimbursement and policy questions while acting as a pharmacy advocate.

The role includes entry of prior authorizations, participation in projects, and training new staff, with on-call and occasional weekend work expected. A strong customer service background and pharmacy knowledge are essential.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• One year of customer service/call center operations experience to include six months of pharmacy experience required.
• OR pharmacy tech certification required.
• General knowledge of drug names, therapeutic categories, dosage forms, manufacturers and packaging.
• Excellent written and verbal communication skills and problem solving skills required, including the capability to absorb new concepts.
• PC and Windows experience required, including typing skills.
• Familiarity with on-line claim systems preferred.
• Demonstration of math aptitude for purposes of calculating simple drug requirements when given dosing and price calculations.
• Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Responsibilities

• Provide assistance to pharmacies and internal servicing representatives addressing and resolving pharmacy issues regarding reimbursement and policy usage.
• Coordinate resolution to streamline the process through pharmacy education and advocacy.
• Assist with entry of prior authorization and other projects to support the pharmacy department and train new staff.

Skills

Customer service

Problem solving

Written/verbal communication

Typing skills

Math aptitude

Education

High School diploma or GED

Associates degree preferred

Pharmacy tech certification

Tools

Online claim systems

PC and Windows

Job description

Independent Health is seeking a Pharmacy Help Desk Representative to support pharmacies and internal servicing teams, resolving reimbursement and policy questions while acting as a pharmacy advocate.

The role includes entry of prior authorizations, participation in projects, and training new staff, with on-call and occasional weekend work expected. A strong customer service background and pharmacy knowledge are essential.