Pharmacy Help Desk Representative

Independent Health; United States; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Scorecard incentive

Full range of benefits

Generous paid time off

Job summary

Independent Health is seeking a Pharmacy Help Desk Representative to support pharmacies and internal servicing teams, resolving reimbursement and policy questions while acting as a pharmacy advocate.

The role includes entry of prior authorizations, participation in projects, and training new staff, with on-call and occasional weekend work expected. A strong customer service background and pharmacy knowledge are essential.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• One year of customer service/call center operations experience to include six months of pharmacy experience required.
• OR pharmacy tech certification required.
• General knowledge of drug names, therapeutic categories, dosage forms, manufacturers and packaging.
• Excellent written and verbal communication skills and problem solving skills required, including the capability to absorb new concepts.
• PC and Windows experience required, including typing skills.
• Familiarity with on-line claim systems preferred.
• Demonstration of math aptitude for purposes of calculating simple drug requirements when given dosing and price calculations.
• Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Responsibilities

• Provide assistance to pharmacies and internal servicing representatives addressing and resolving pharmacy issues regarding reimbursement and policy usage.
• Coordinate resolution to streamline the process through pharmacy education and advocacy.
• Assist with entry of prior authorization and other projects to support the pharmacy department and train new staff.

Skills

Customer service

Problem solving

Written/verbal communication

Typing skills

Math aptitude

Education

High School diploma or GED

Associates degree preferred

Pharmacy tech certification

Tools

Online claim systems

PC and Windows

Job description

FIND YOUR FUTURE We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Pharmacy Help Desk Representative will be responsible for providing assistance to our pharmacies as well as internal servicing representatives in addressing and resolving pharmacy issues regarding reimbursement, proper utilization of policies and procedures and coordinating resolution to streamline the process through pharmacy education. These individuals must maintain our goals in achieving service levels of 75% (80% for Medicare calls) and increasing the pharmacist satisfaction rate, the pharmacy help desk representative will function as a pharmacy advocate. These individuals will also assist with the entry of prior authorization and other projects and assignments to support the pharmacy department including assisting with the training of new pharmacy help desk representatives. Occasional holidays, weekends, overtime and on-call responsibilities are a requirement of the position.

Qualifications

• High School diploma or GED required
• Associates degree preferred
• One (1) year of customer service/call center operations experience to include six (6) months of pharmacy experience required
• OR pharmacy tech certification required
• General knowledge of drug names, therapeutic categories, dosage forms, manufacturers and packaging.
• Excellent written and verbal communication skills and problem solving skills required, including the capability to absorb new concepts.
• PC and Windows experience required, including typing skills.
• Familiarity with on-line claim systems preferred.
• Demonstration of math aptitude for purposes of calculating simple drug requirements when given dosing and price calculations.
• Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Hiring Compensation Range

• Hiring Compensation Range: $20.00 hourly
• Compensation may vary based on factors including but not limited to skills, education, location and experience.
• In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off.
• The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Aff… the Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

Current Associates must apply internally via the Job Hub.

The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation.

Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you’re part of something special, in your work and in the community. We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog. We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.

An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at: [e-mail] or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.

Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.