Pharmacy Help Desk Representative

Independent Health; Buffalo (NY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Independent Health is seeking a Pharmacy Help Desk Representative for a hybrid role based in Williamsville. You will assist pharmacies and internal staff with reimbursement issues, educate on policies, and coordinate resolutions to streamline the process.

The position requires a high school diploma or GED, with an associates degree preferred. Experience in customer service and pharmacy settings is essential, with strong communication skills and math ability.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• 1 year of customer service/call center experience; 6 months of pharmacy experience required or pharmacy tech certification.
• General knowledge of drug names, therapeutic categories, dosage forms, manufacturers and packaging.
• Excellent written and verbal communication skills and problem solving.
• PC and Windows experience, including typing.
• Familiarity with on-line claim systems preferred.
• Ability to calculate dosing and drug price.
• Demonstrated IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Responsibilities

• Assist pharmacies and internal service reps to resolve reimbursement and policy issues.
• Advise on policies and procedures and coordinate resolutions through education.
• Enter prior authorizations and support other pharmacy department projects.
• Assist in training new pharmacy help desk representatives.
• Hybrid role with onsite attendance at Williamsville location.

Skills

Customer service

Pharmacy experience

Pharmacy tech cert

Communication skills

Problem solving

Typing

Online claim systems

Math aptitude

PC/Windows

Education

High School diploma or GED

Associates degree

Tools

Windows OS

Job description

FIND YOUR FUTUREWe're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.OverviewThe Pharmacy Help Desk Representative will be responsible for providing assistance to our pharmacies as well as internal servicing representatives in addressing and resolving pharmacy issues regarding reimbursement, proper utilization of policies and procedures and coordinating resolution to streamline the process through pharmacy education. These individuals must maintain our goals in achieving service levels of 75% (80% for Medicare calls) and increasing the pharmacist satisfaction rate, the pharmacy help desk representative will function as a pharmacy advocate. These individuals will also assist with the entry of prior authorization and other projects and assignments to support the pharmacy department including assisting with the training of new pharmacy help desk representatives. Occasional holidays, weekends, overtime and on-call responsibilities are a requirement of the position.QualificationsHigh School diploma or GED required; Associates degree preferred.One (1) year of customer service/call center operations experience to include six (6) months of pharmacy experience required; OR pharmacy tech certification required.General knowledge of drug names, therapeutic categories, dosage forms, manufacturers and packaging.Excellent written and verbal communication skills and problem solving skills required, including the capability to absorb new concepts.PC and Windows experience required, including typing skills.Familiarity with on-line claim systems preferred.Demonstration of math aptitude for purposes of calculating simple drug requirements when given dosing and price calculations.Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.This is a hybrid position with onsite attendance required at our Williamsville location.Immigration or work visa sponsorship will not be provided for this positionHiring Compensation Range: $20.00 hourlyCompensation may vary based on factors including but not limited to skills, education, location and experience.In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.Current Associates must apply internally via the Job Hub.