Pharmacy Growth & Client Success Advocate

Guardian Pharmacy; Springfield (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental and Vision Insurance

Health Savings Accounts

Flexible Spending Accounts

Company-paid Life Insurance

Long-Term Disability

Paid holidays and vacation

Job summary

Guardian of the Heartland in Springfield, Missouri, seeks a dynamic local sales and account manager to grow the LTC pharmacy services. You will visit current customers, expand service penetration, and partner with leadership to evaluate profitability prior to proposals.

The role requires up to 75% travel by air and ground, a strong work ethic, leadership and relationship skills, and a background in healthcare or pharmacy.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Valid driver’s license and clean driving record.
• Nursing/healthcare background preferred.
• Pharmacy Technician license/certification/registration (per state requirement) preferred; National Certification preferred (PTCB).
• Experience in sales and/or account management preferred.

Responsibilities

• Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy.
• Market pharmacy as preferred provider of pharmacy services to existing customer base to increase penetration of services and patients served.
• Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution.
• Maintain customer relationships and perform as an “expert” advisor to facilitate problem-solving with the goal of 100% customer retention.
• Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service.
• Responsible for the training of new facility staff during start up.
• Assist in data collection of new facility start-ups to ensure smooth and error free start up.
• Provide consulting services to customers to assist in compliance.
• Provide in-service training to customer staff as needed.
• Participate in marketing efforts to potential customers.
• Actively participate in local association meetings related to assisted living/long term care facilities.
• Required to work in pharmacy operations on an as needed basis, providing assistance in the areas of medical records and order entry.
• Other essential functions and duties may be assigned as needed.

Skills

Customer relations

Independent delivery

Problem solving

Attention to detail

Team coordination

Sales/CRM experience

Pharmacy industry knowledge

Education

High School Diploma or GED

Bachelor’s degree preferred

Valid driver’s license

Nursing/healthcare background preferred

Pharmacy Technician license/certification/registration preferred

National Certification preferred (PTCB)

Tools

Salesforce

Job description

Guardian of the Heartland in Springfield, Missouri, seeks a dynamic local sales and account manager to grow the LTC pharmacy services. You will visit current customers, expand service penetration, and partner with leadership to evaluate profitability prior to proposals.

The role requires up to 75% travel by air and ground, a strong work ethic, leadership and relationship skills, and a background in healthcare or pharmacy.