Operations Supervisor

Pivotal Talent Search Inc.; Romeoville (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Pivotal Talent Search Inc. is seeking a Fulfillment Operations Supervisor to oversee pharmacy fulfillment operations, lead a team of pharmacy technicians, and drive performance with hands-on coaching and coaching-based development.

You will ensure accurate and timely fulfillment of medications, foster a quality-driven team culture, and collaborate with pharmacists and cross-functional teams to resolve issues and maintain compliance.

Qualifications

• At least 2 years of people-management experience in a high-volume setting.
• Willingness to obtain an Illinois Pharmacy Technician license and CPhT within a defined timeframe after hire.
• Strong leadership, collaboration, and communication in fast-paced fulfillment environments.

Responsibilities

• Lead, coach, and mentor a team of pharmacy technicians with hands-on support and clear performance expectations.
• Own onboarding, training, and ongoing skills development to ensure SOP adherence and consistent execution.
• Support scheduling and staffing to maintain coverage across shifts.
• Oversee end-to-end fulfillment activities (picking, packing, shipping) for accuracy and on-time delivery.
• Serve as a frontline on-the-floor contact for daily operational issues and escalate when needed.
• Collaborate with pharmacists and cross-functional teams to resolve order/shipping issues quickly.
• Operate and troubleshoot pharmacy automation equipment to maintain throughput.
• Monitor quality, safety, and regulatory compliance, reinforcing standards and procedures.
• Identify workflow gaps and support continuous improvement initiatives.
• Maintain a clean, inspection-ready environment aligned with regulatory requirements.
• Step in to assist order processing and technician tasks as needed.

Skills

People management

Leadership

Coaching

Pharmacy operations

Education

High school diploma or equivalent

Job description

We are seeking a Fulfillment Operations Supervisor to help oversee the daily operations of pharmacy fulfillment for a well-established and growing direct-to-patient healthcare company. The Supervisor will manage a team of pharmacy technicians, providing hands‑on training, coaching, and performance oversight to ensure consistency in operational standards and procedures.

You will support the accurate and timely fulfillment of prescription and non‑prescription medications, promote a team‑oriented work culture centered on quality, safety, and efficiency. You will work with pharmacy automation equipment to streamline fulfillment operations and ensure optimal performance, maintaining a continuous improvement mindset. This role is essential to the success of fulfillment operations and will ensure compliance and readiness for inspections.

The Fulfillment Operations Supervisor will:

• Lead, coach, and mentor a team of pharmacy technicians through hands‑on support, real‑time feedback, and clear performance expectations.
• Own technician onboarding, training, and ongoing skills development to ensure strong SOP adherence and consistent execution.
• Support scheduling and staffing to maintain adequate coverage and smooth workflow across all shifts.
• Oversee end‑to‑end fulfillment activities (picking, packing, shipping) to ensure accuracy, efficiency, and on‑time order completion.
• Serve as the primary on‑the‑floor contact for daily operational issues, escalating to pharmacy leadership as needed.
• Partner with pharmacists and cross‑functional teams (operations, care, product) to quickly resolve order and shipping issues.
• Operate and troubleshoot pharmacy automation equipment to maintain throughput and minimize downtime.
• Monitor quality, safety, and regulatory compliance, reinforcing adherence to all standards, policies, and procedures.
• Support continuous improvement by identifying workflow gaps and helping implement process and operational enhancements.
• Maintain a clean, organized, inspection‑ready environment aligned with company and regulatory requirements.
• Step in to support order processing and technician tasks as needed to meet volume and service goals.
• Perform additional operational duties as assigned by pharmacy leadership.

Requirements:

• High school diploma or equivalent required.
• Willingness to obtain an Illinois Pharmacy Technician license and CPhT within a defined timeframe after hire.
• At least 2 years of people‑management experience in a high‑volume setting (operations, fulfillment, manufacturing, warehouse, retail, or similar), including coaching, performance evaluations, and day‑to‑day performance management.
• Demonstrated leadership skills with the ability to motivate and guide a team in a fast‑paced fulfillment environment.
• Empathy, patience, and professionalism in all interactions with patients and colleagues.
• Strong critical thinking, judgment, and decision‑making skills, particularly under time pressure.
• Excellent organizational skills and attention to detail to ensure order accuracy and compliance.
• Comfort working with automation and technology‑enabled workflows.
• Proactive, improvement‑focused mindset with experience contributing to cross‑functional problem solving.
• Strong verbal and written communication skills and a highly collaborative working style.