Customer Experience Technician

Belmar Pharma Solutions; Madison (WI); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Referral bonus

Prescription benefits

Job summary

Belmar Pharma Solutions in Wisconsin is seeking a Customer Experience Technician to provide outstanding service to patients and providers. You'll handle high-volume calls, enter orders, and ensure accurate data in the dispensing system.

We offer comprehensive benefits, including health coverage, a 401(k) with 5% match, PTO, and referral bonuses, as part of our commitment to wellness and support.

Qualifications

• High School Diploma or equivalent is required.
• Wisconsin Pharmacy Technician registration is preferred or obtainable on hire.
• Excellent customer service, empathy and communication skills are essential.
• Strong attention to detail and math skills are required.

Responsibilities

• Handle high-volume patient and provider phone calls with professional service.
• Input orders into the dispensing software and process data entry accurately.
• Charge credit cards for orders and ensure secure payment handling.
• Maintain patient confidentiality and comply with pharmacy regulations.
• Provide exceptional customer service and support to patients.

Skills

Customer service

Empathy

Communication

Attention to detail

Math skills

Teamwork

Work ethic

Retail pharmacy experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Data entry

Email

Internet

Job description

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Candidates who do not currently hold a Wisconsin Pharmacy Technician registration must be willing and able to obtain one upon hire
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Pay Range

$20.74 - $27

Position Requirements

Full-Time/Part-Time Full-Time

Shift Days

User5

Position

Pay Range $20.74 - $27

City and State

Position Customer Experience Technician

Exempt/Non-Exempt Non-Exempt

Open Date 9/2/2026

Location Belmar Pharmacy - Wisconsin

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.