Customer Experience Technician (WI, Madison)

Belmar Pharma Solutions; Madison (WI); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holidays

Referral bonuses

Free or reduced-cost prescriptions

Job summary

Belmar Pharma Solutions in Wisconsin is hiring a Customer Experience Technician to deliver top-tier patient care and support a busy pharmacy operation. You will handle high-volume phone calls, interpret prescriptions, and enter data into the dispensing system.

Qualifications include a High School Diploma or equivalent, and Wisconsin Pharmacy Technician registration is preferred or obtainable on hire. Strong customer service, empathy, and attention to detail are essential.

Qualifications

• High School diploma or equivalent required or obtained upon hire
• Preferred Wisconsin Pharmacy Technician registration or ability to obtain it
• Excellent customer service, empathy and communication essential
• Strong attention to detail and math skills

Responsibilities

• Demonstrate knowledge of pharmacy rules and regulations
• Interpret faxes, escripts, verbal and written orders
• Input information into dispensing software
• Charge credit cards for orders
• Answer patient/customer calls and provide excellent service
• Process refill requests for patients and providers
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain patient confidentiality
• Follow company policies and procedures
• Perform other duties as assigned

Skills

Customer service

Empathy

Communication

Attention to detail

Teamwork

Problem solving

Math skills

Retail pharmacy experience

Education

High School Diploma or equivalent

Wisconsin Pharmacy Technician registration preferred

Tools

Pharmacy dispensing software

Microsoft Office

Job description

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Wisconsin Pharmacy Technician registration preferred
• Candidates who do not currently hold a Wisconsin Pharmacy Technician registration must be willing and able to obtain one upon hire
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Pay Range: $20.74 - $27