Customer Experience Technician

Belmar Pharma Solutions; Wisconsin; Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off and holidays

Referral bonuses

Free or reduced-cost prescriptions

Job summary

Belmar Pharma Solutions in Wisconsin is seeking a Customer Experience Technician to deliver superior patient care and support a high-volume call center environment. The role focuses on accurate data entry, order processing, and handling prescriptions with a patient-first approach.

You will work within a team, adhering to pharmacy rules and ensuring confidentiality while providing exceptional service to customers and providers in a retail pharmacy setting.

Qualifications

• High School Diploma or equivalent.
• Candidates who do not currently hold a Wisconsin Pharmacy Technician registration must be willing and able to obtain one upon hire.
• Excellent customer service, empathy, and communication skills.
• Strong attention to detail and math skills.
• Experience with data entry, email, internet; teamwork in a retail pharmacy environment.

Responsibilities

• Handle high-volume patient and provider calls with excellent service.
• Input all prescription and order information into dispensing software.
• Process refill requests and communicate with patients/providers.
• Charge credit cards for orders.
• Maintain patient confidentiality and comply with pharmacy rules.

Skills

Customer service

Empathy

Communication

Attention to detail

Data entry

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Dispensing software

Job description

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Candidates who do not currently hold a Wisconsin Pharmacy Technician registration must be willing and able to obtain one upon hire
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Pay Range

$20.74 - $27

Position Requirements

Full-Time/Part-Time Full-Time

Shift Days

User5

Position

Pay Range $20.74 - $27

City and State

Position Customer Experience Technician

Exempt/Non-Exempt Non-Exempt

Open Date 9/2/2026

Location Belmar Pharmacy - Wisconsin

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.