Customer Experience Pharmacist

Belmar Pharma Solutions; Madison (WI); On-site; USD 126,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

Referral bonuses

Prescription discounts

Job summary

Belmar Pharma Solutions, a long-standing compounding pharmacy in Wisconsin, seeks a Customer Experience Pharmacist to deliver exceptional patient care and counseling. You will handle high-volume inquiries, input prescriptions accurately, and supervise technicians to ensure precise compounding and compliance.

The role emphasizes collaboration with physicians and patients, adherence to safety standards, and commitment to quality in a fast-paced environment.

Qualifications

• Registered Pharmacist with a valid license.
• Strong customer service skills in a fast-paced team environment.
• Experience with compounding, manufacturing environments, and federally regulated facilities preferred.
• Background in chemistry and technical writing for SOPs preferred.

Responsibilities

• Interpret prescription orders and input them into the computer system.
• Advise patients and doctors on our products.
• Verify compounding formulas and update lot and expiration dates.
• Perform final check on all prescriptions to ensure accuracy and compliance.
• Supervise technicians to optimize workflow and patient care.
• Perform initial interpretation of prescriptions.
• Validate that prescriptions were entered into the computer against the hard copy.
• Accept verbal orders from voicemail, IVR, and direct phone contacts.
• Answer phones as needed.
• Monitor and enforce compliance with company policies and regulatory requirements.
• Adhere to all state and federal laws.
• Perform duties in various positions for extended periods.
• Handle chemicals used in compounding with appropriate safety measures.
• Perform other duties as assigned by management.

Skills

Customer service

Teamwork

Math proficiency

Attention to detail

Adaptability

Education

Pharmacist license

Job description

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions because supporting our team enables us to deliver unmatched care.

The Customer Experience Pharmacistplays a crucial role in delivering exceptionalcustomerservice andensuringoptimalpatient care in a supportive environment.This positioninvolveshandling high volume phoneinquiries,providing counseling to patients and prescribers, andsupportingBelmar Pharma Solutions’mission.

Responsibilities

• Interpret prescription orders andaccuratelyinputtheminto the computer system
• Advise patients and doctorsonour products
• Verifycompounding formulas and update lot andexpirationdates
• Perform final check on all prescriptionsto ensure accuracy and compliance
• Supervise technicianstooptimizeworkflow and patient care
• Perform initial interpretation of prescriptions
• Very that prescription was entered into the computer against the hard copy
• Accept verbal orders from voice mail, IVR, and direct phone contacts
• Answer phones as needed
• Monitorand enforcecompliance withcompanypolicies andregulatory requirements
• Adhere toall state and federal laws
• Perform duties in various physical positions (e.g., sitting, standing, reaching) for extended periods
• Handle chemicals used in compounding withappropriate safetymeasures
• Perform other duties as assignedby management

Qualifications

• Registered Pharmacistwith a valid license
• Exceptionalcustomer service skillsand ability toworkin team-oriented,fast-pacedenvironment?
• Proficient in math with astrong work ethic?
• Preferred experience withcompounding, manufacturing environments, and federally regulated facilities
• Background inchemistryand technical writing skills for Standard Operating Procedures preferred

Pay Range:

$125,600 - $139,900

Position Requirements

Full-Time/Part-Time Full-Time

Shift Days

User5

Position

Pay Range $125,600 - $139,900

City and State

Position Customer Experience Pharmacist

Exempt/Non-Exempt Exempt

Open Date 9/2/2026

Location Belmar Pharmacy - Wisconsin

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.