Customer Experience Pharmacist (WI, Madison)

Belmar Pharma Solutions; Madison (WI); On-site; USD 126,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off and holidays

Referral bonuses

Free or reduced-cost prescriptions

Job summary

Belmar Pharma Solutions seeks a Customer Experience Pharmacist to deliver outstanding patient care in a high-volume setting. You will interpret prescriptions, counsel patients and prescribers, and oversee technicians to ensure accuracy and efficiency.

Responsibilities include input accuracy, product advisement, and strict adherence to regulatory requirements, while maintaining safe handling of compounding chemicals in a collaborative, team-based environment.

Qualifications

• Registered Pharmacist with a valid license and ability to work in a fast-paced environment.
• Excellent customer service skills and teamwork ability.
• Strong math skills and attention to detail for dosing and calculations.
• Experience with compounding, manufacturing environments, and federally regulated facilities preferred.
• Background in chemistry and ability to draft or interpret SOPs.

Responsibilities

• Interpret prescription orders and input them into the computer system accurately.
• Advise patients and doctors on products and usage.
• Verify compounding formulas and update lot/expiration dates.
• Perform final check on prescriptions for accuracy and compliance.
• Supervise technicians to optimize workflow and patient care.
• Accept verbal orders from voicemail, IVR, or direct calls and enter them correctly.
• Answer phones as needed and ensure policy compliance.
• Adhere to state and federal laws and safety measures when handling chemicals.
• Perform other duties as assigned by management.

Skills

Customer service

Team oriented

Fast-paced environment

Math proficiency

SOP writing

Verbal orders intake

Phone support

Regulatory compliance

Chemistry background

Education

Pharmacist license

Job description

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Pharmacist plays a crucial role in delivering exceptional customer service and ensuring optimal patient care in a supportive environment. This position involves handling high volume phone inquiries, providing counseling to patients and prescribers, and supporting Belmar Pharma Solutions’ mission.

Responsibilities

• Interpret prescription orders and accurately input them into the computer system
• Advise patients and doctors on our products
• Verify compounding formulas and update lot and expiration dates
• Perform final check on all prescriptions to ensure accuracy and compliance
• Supervise technicians to optimize workflow and patient care
• Perform initial interpretation of prescriptions
• Very that prescription was entered into the computer against the hard copy
• Accept verbal orders from voice mail, IVR, and direct phone contacts
• Answer phones as needed
• Monitor and enforce compliance with company policies and regulatory requirements
• Adhere to all state and federal laws
• Perform duties in various physical positions (e.g., sitting, standing, reaching) for extended periods
• Handle chemicals used in compounding with appropriate safety measures
• Perform other duties as assigned by management

Qualifications

• Registered Pharmacist with a valid license
• Exceptional customer service skills and ability to work in team-oriented, fast-paced environment?
• Proficient in math with a strong work ethic?
• Preferred experience with compounding, manufacturing environments, and federally regulated facilities
• Background in chemistry and technical writing skills for Standard Operating Procedures preferred

Pay Range: $125,600 - $139,900