Pharmacy Data Entry Supervisor - Lead LTC Workflow

SPECIALTY RX, Inc.

Columbus (OH)

On-site

USD 52,000 - 66,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Group Life Insurance

Short-Term Disability

Paid time off

Paid holidays

401(k) with company match

Paid training and registration support

Advancement and career growth

Leadership development

Job summary

SPECIALTY RX, Inc. in Columbus, OH, is seeking a Data Entry Supervisor to lead and coach the Data Entry team, ensure coverage across locations, and maintain service levels. The role involves reviewing queues, coordinating staffing, and escalating risks to management.

Experience in a pharmacy setting, LTC knowledge, and a valid Ohio Pharmacy Technician license are required. The shift runs 10:00 AM–6:30 PM, Monday–Friday, with competitive benefits and career growth opportunities.

Qualifications

Active Ohio Board of Pharmacy Technician license required.
Previous pharmacy experience required.
Long-Term Care (LTC) pharmacy experience preferred.
Previous supervisory, lead, or team leadership experience preferred.
Knowledge of brand-name and generic medications.
Strong attention to detail and organizational skills.
Moderate to advanced computer skills required.
Excellent telephone and communication skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to coach, train, and support employees.
Ability to work independently and make appropriate decisions during hours.
Frameworks / ECM system knowledge a plus.
High School diploma or equivalent.
Ability to train on first shift, 8:00 AM-4:30 PM, as required.
Ability to sit for prolonged periods of time.

Responsibilities

Supervise and support Data Entry staff.
Review all Data Entry queues at the beginning of the shift.
Ensure sufficient coverage across locations, queues, and operating hours.
Assign daily work based on volume, urgency, employee skills, and cutoff times.
Coordinate breaks, lunches, call-offs, and same-day coverage adjustments.
Monitor staffing levels and redistribute work as needed to maintain service levels.
Prioritize new admissions, urgent orders, clarifications, refills, and aging work.
Monitor orders approaching delivery and processing cutoffs and take proactive action to prevent delays.
Escalate anticipated staffing, cutoff, backlog, or service-level risks to management.
Provide a clear handoff of outstanding work, priorities, and issues to the next shift.
Monitor employee attendance, productivity, accuracy, and adherence to procedures.
Provide immediate first-line coaching and retraining when concerns are identified.
Document recurring attendance, conduct, quality, or performance concerns.
Maintain the Data Entry training and competency checklist.
Coordinate onboarding, cross-training, and refresher training.
Track queue volume, turnaround time, backlog, productivity, errors, and rework.
Identify workflow issues and recommend opportunities to improve efficiency and accuracy.
Coordinate with Customer Service and pharmacists when orders require additional information or clinical review.
Ensure unresolved orders, questions, and exceptions are properly documented and communicated.
Serve as the primary point of contact for Data Entry employees
Support compliance with company policies, procedures, quality standards, and applicable pharmacy requirements.
Promote a professional, collaborative, and accountable work environment.
Assist with maintaining a smooth transition