Pharmacy Technician Data Entry Supervisor

SPECIALTY RX, Inc.; Columbus (OH); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Group Life Insurance

Short-Term Disability

Paid time off

Paid holidays

401(k) with company match

Paid training and registration support

Advancement and career growth

Leadership development

Job summary

SPECIALTY RX, Inc. in Columbus, OH, is seeking a Data Entry Supervisor to lead and coach the Data Entry team, ensure coverage across locations, and maintain service levels. The role involves reviewing queues, coordinating staffing, and escalating risks to management.

Experience in a pharmacy setting, LTC knowledge, and a valid Ohio Pharmacy Technician license are required. The shift runs 10:00 AM–6:30 PM, Monday–Friday, with competitive benefits and career growth opportunities.

Qualifications

• Active Ohio Board of Pharmacy Technician license required.
• Previous pharmacy experience required.
• Long-Term Care (LTC) pharmacy experience preferred.
• Previous supervisory, lead, or team leadership experience preferred.
• Knowledge of brand-name and generic medications.
• Strong attention to detail and organizational skills.
• Moderate to advanced computer skills required.
• Excellent telephone and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to coach, train, and support employees.
• Ability to work independently and make appropriate decisions during hours.
• Frameworks / ECM system knowledge a plus.
• High School diploma or equivalent.
• Ability to train on first shift, 8:00 AM-4:30 PM, as required.
• Ability to sit for prolonged periods of time.

Responsibilities

• Supervise and support Data Entry staff.
• Review all Data Entry queues at the beginning of the shift.
• Ensure sufficient coverage across locations, queues, and operating hours.
• Assign daily work based on volume, urgency, employee skills, and cutoff times.
• Coordinate breaks, lunches, call-offs, and same-day coverage adjustments.
• Monitor staffing levels and redistribute work as needed to maintain service levels.
• Prioritize new admissions, urgent orders, clarifications, refills, and aging work.
• Monitor orders approaching delivery and processing cutoffs and take proactive action to prevent delays.
• Escalate anticipated staffing, cutoff, backlog, or service-level risks to management.
• Provide a clear handoff of outstanding work, priorities, and issues to the next shift.
• Monitor employee attendance, productivity, accuracy, and adherence to procedures.
• Provide immediate first-line coaching and retraining when concerns are identified.
• Document recurring attendance, conduct, quality, or performance concerns.
• Maintain the Data Entry training and competency checklist.
• Coordinate onboarding, cross-training, and refresher training.
• Track queue volume, turnaround time, backlog, productivity, errors, and rework.
• Identify workflow issues and recommend opportunities to improve efficiency and accuracy.
• Coordinate with Customer Service and pharmacists when orders require additional information or clinical review.
• Ensure unresolved orders, questions, and exceptions are properly documented and communicated.
• Serve as the primary point of contact for Data Entry employees
• Support compliance with company policies, procedures, quality standards, and applicable pharmacy requirements.
• Promote a professional, collaborative, and accountable work environment.
• Assist with maintaining a smooth transition

Skills

Pharmacy experience

Supervisory/lead

Attention to detail

Organizational skills

Excellent communication

Prioritization

Problem-solving

Coach/train staff

Independent decision making

ECM knowledge

Computer skills

Education

Ohio Pharmacy Technician license

High School diploma or equivalent

Tools

ECM system knowledge

Job description

Description

Competitive Pay | Career Growth

Our Company:

SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long-term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services.

Responsibilities:

• Supervise and support Data Entry staff
• Review all Data Entry queues at the beginning of the shift
• Ensure sufficient coverage across locations, queues, and operating hours.
• Assign daily work based on volume, urgency, employee skills, and cutoff times.
• Coordinate breaks, lunches, call-offs, and same-day coverage adjustments.
• Monitor staffing levels and redistribute work as needed to maintain service levels.
• Prioritize new admissions, urgent orders, clarifications, refills, and aging work.
• Monitor orders approaching delivery and processing cutoffs and take proactive action to prevent delays.
• Escalate anticipated staffing, cutoff, backlog, or service-level risks to management.
• Provide a clear handoff of outstanding work, priorities, and issues to the next shift.
• Monitor employee attendance, productivity, accuracy, and adherence to procedures.
• Provide immediate first-line coaching and retraining when concerns are identified.
• Document recurring attendance, conduct, quality, or performance concerns.
• Maintain the Data Entry training and competency checklist.
• Coordinate onboarding, cross-training, and refresher training.
• Track queue volume, turnaround time, backlog, productivity, errors, and rework.
• Identify workflow issues and recommend opportunities to improve efficiency and accuracy.
• Coordinate with Customer Service and pharmacists when orders require additional information or clinical review.
• Ensure unresolved orders, questions, and exceptions are properly documented and communicated.
• Serve as the primary point of contact for Data Entry employees
• Support compliance with company policies, procedures, quality standards, and applicable pharmacy requirements.
• Promote a professional, collaborative, and accountable work environment.
• Assist with maintaining a smooth transition

Qualifications:

• Active Ohio Board of Pharmacy Technician License required.
• Previous pharmacy experience required.
• Long-Term Care (LTC) pharmacy experience preferred.
• Previous supervisory, lead, or team leadership experience preferred.
• Knowledge of brand-name and generic medications.
• Strong attention to detail and organizational skills.
• Moderate to advanced computer skills required.
• Excellent telephone and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to coach, train, and support employees.
• Ability to work independently and make appropriate decisions during hours.
• Frameworks / ECM system knowledge a plus.
• High School diploma or equivalent.
• Ability to train on first shift, 8:00 AM-4:30 PM, as required.
• Ability to sit for prolonged periods of time.

Schedule:

Monday-Friday 10:00 AM -6:30 PM

What We Offer:

• Competitive hourly pay based on experience.
• Consistent schedule.
• Health, dental, and vision insurance.
• Group Life Insurance and Short-Term Disability.
• Paid time off and paid holidays.
• 401(k) with company match.
• Paid training and registration support.
• Advancement and career growth opportunities.
• Leadership development and opportunities for continued professional growth.

EEO Statement:

SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans.