Lead Pharmacy Data Entry Supervisor

Specialtyrx; Columbus (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Paid training

Career growth

Leadership development

Job summary

SpecialtyRx in Ohio is seeking a Data Entry Supervisor to oversee Data Entry staff, review queues, and ensure coverage across locations and hours. You will assign daily work, coordinate breaks, and monitor performance to meet service levels.

You will coach and retrain staff, manage attendance and quality concerns, and collaborate with Customer Service and pharmacists to resolve orders. The role runs Monday–Friday, 10:00 AM–6:30 PM, with growth opportunities.

Qualifications

• Active Ohio Board of Pharmacy Technician License required.
• Previous pharmacy experience required.
• Long-Term Care (LTC) pharmacy experience preferred.
• Previous supervisory, lead, or team leadership experience preferred.
• Knowledge of brand-name and generic medications.
• Strong attention to detail and organizational skills.
• Moderate to advanced computer skills required.
• Excellent telephone and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to coach, train, and support employees.
• Ability to work independently and make appropriate decisions during hours.
• Frameworks / ECM system knowledge a plus.
• High School diploma or equivalent.
• Ability to train on first shift, 8:00 AM–4:30 PM, as required.
• Ability to sit for prolonged periods of time.

Responsibilities

• Supervise and support Data Entry staff.
• Review all Data Entry queues at the beginning of the shift.
• Ensure sufficient coverage across locations, queues, and operating hours.
• Assign daily work based on volume, urgency, employee skills, and cutoff times.
• Coordinate breaks, lunches, call-offs, and same-day coverage adjustments.
• Monitor staffing levels and redistribute work as needed to maintain service levels.
• Prioritize new admissions, urgent orders, clarifications, refills, and aging work.
• Monitor orders approaching delivery and processing cutoffs and take proactive action to prevent delays.
• Escalate anticipated staffing, cutoff, backlog, or service-level risks to management.
• Provide a clear handoff of outstanding work, priorities, and issues to the next shift.
• Monitor employee attendance, productivity, accuracy, and adherence to procedures.
• Provide immediate first-line coaching and retraining when concerns are identified.
• Document recurring attendance, conduct, quality, or performance concerns.
• Maintain the Data Entry training and competency checklist.
• Coordinate onboarding, cross-training, and refresher training.
• Track queue volume, turnaround time, backlog, productivity, errors, and rework.
• Identify workflow issues and recommend opportunities to improve efficiency and accuracy.
• Coordinate with Customer Service and pharmacists when orders require additional information or clinical review.
• Ensure unresolved orders, questions, and exceptions are properly documented and communicated.
• Serve as the primary point of contact for Data Entry employees.
• Support compliance with company policies, procedures, quality standards, and applicable pharmacy requirements.
• Promote a professional, collaborative, and accountable work environment.
• Assist with maintaining a smooth transition.

Skills

Supervisory experience

Attention to detail

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

ECM system knowledge

Job description

SpecialtyRx in Ohio is seeking a Data Entry Supervisor to oversee Data Entry staff, review queues, and ensure coverage across locations and hours. You will assign daily work, coordinate breaks, and monitor performance to meet service levels.

You will coach and retrain staff, manage attendance and quality concerns, and collaborate with Customer Service and pharmacists to resolve orders. The role runs Monday–Friday, 10:00 AM–6:30 PM, with growth opportunities.