Pharmacy CX Supervisor: Lead Team & Service

Belmar Pharma Solutions; Madison (WI); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

comprehensive health coverage

401(k) with 5% match

paid time off and holidays

$500 referral bonuses

free or reduced-cost prescriptions

Job summary

Belmar Pharmacy in Wisconsin is seeking a Customer Experience Technician Supervisor to lead the front-end team in a retail pharmacy setting. You will oversee daily operations, ensure excellent patient service, and uphold HIPAA and company policies.

This full-time role requires Wisconsin Pharmacy Technician certification and strong supervisory and communication skills. The position offers comprehensive benefits including health coverage, a 401(k) with 5% match, PTO and holiday pay, and referral

Qualifications

• High School Diploma or equivalent.
• Current Wisconsin Pharmacy Technician certification or ability to obtain within 60 days.
• Registered as a licensed technician or provisional license.
• Excellent customer service skills and empathy.
• Strong communication, listening, and attention to detail.

Responsibilities

• Demonstrate knowledge of pharmacy rules and regulations.
• Ensure operational productivity, engagement, and quality metrics are met.
• Train, supervise, and participate in performance evaluations of staff.
• Ensure goals, expectations, and standards are understood by staff.
• Monitor efficiency metrics and provide quality reporting.
• Develop work schedules and monitor workflow.
• Collaborate with Operations Manager to implement policies.
• Manage time to oversee workflows, staff, and projects.
• Maintain HIPAA confidentiality and policy adherence.
• Handle prescriptions, input data, and patient communications.

Skills

Pharmacy Tech Cert

Customer Service

Supervisory Experience

HIPAA Knowledge

Education

High School Diploma

Wisconsin Tech Certification

Tools

MS Office

Job description

Belmar Pharmacy in Wisconsin is seeking a Customer Experience Technician Supervisor to lead the front-end team in a retail pharmacy setting. You will oversee daily operations, ensure excellent patient service, and uphold HIPAA and company policies.

This full-time role requires Wisconsin Pharmacy Technician certification and strong supervisory and communication skills. The position offers comprehensive benefits including health coverage, a 401(k) with 5% match, PTO and holiday pay, and referral