Customer Experience Supervisor: Pharmacy Operations Lead

Belmar Pharma Solutions; Madison (WI); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off

Referral bonuses

Prescription discounts

Job summary

Belmar Pharma Solutions in Wisconsin seeks a Customer Experience Technician Supervisor to lead the CX team and ensure superior patient service in a fast-paced pharmacy environment. You will oversee workflow, train staff, monitor metrics, and collaborate with the Operations Manager to implement policies while maintaining compliance with HIPAA and company standards.

Competitive benefits include health coverage, a 401(k) plan, PTO, referral bonuses, and prescription discounts, reflecting Belmar’s

Qualifications

• High School Diploma or equivalent required.
• Wisconsin Pharmacy Technician certification or ability to obtain within 60 days as required by state law.
• Registered as a licensed technician or provisional license.

Responsibilities

• Demonstrate superior knowledge of all pharmacy rules and regulations.
• Ensure operational productivity, engagement, and quality metrics are met.
• Train, supervise, and evaluate assigned staff.

Skills

Customer service

Communication

Attention to detail

Team leadership

Problem solving

Mathematical skills

Data entry

Empathy

Education

High School Diploma or equivalent

Wisconsin Pharmacy Technician certification

Registered as a licensed technician or provisional license

Tools

LifeFile System

Microsoft Office

Job description

Belmar Pharma Solutions in Wisconsin seeks a Customer Experience Technician Supervisor to lead the CX team and ensure superior patient service in a fast-paced pharmacy environment. You will oversee workflow, train staff, monitor metrics, and collaborate with the Operations Manager to implement policies while maintaining compliance with HIPAA and company standards.

Competitive benefits include health coverage, a 401(k) plan, PTO, referral bonuses, and prescription discounts, reflecting Belmar’s