Call Center Pharmacy Technician - Contract

HW Staffing Solutions; Portland (ME); On-site; USD 22,000 - 33,000; Full time

Job summary

HW Staffing Solutions in Portland, ME is seeking a Call Center Pharmacy Technician to support mail-order pharmacy operations and patient services. The role emphasizes strong customer service and accuracy in handling inquiries.

Responsibilities include handling inbound calls, processing refill requests, coordinating with staff, and maintaining patient records. Prior call center experience is preferred, with a High School diploma and Maine license required.

Qualifications

• High school diploma or equivalent is required.
• Active Pharmacy Technician license in the state of employment is required.
• Experience in call centers or customer service is preferred.

Responsibilities

• Handle incoming patient and customer calls, ensuring first-call resolution whenever possible.
• Process prescription refill requests and track mail-order pharmacy orders.
• Coordinate with pharmacy staff to ensure accurate and timely service.
• Maintain accurate patient information and documentation.
• Provide support and guidance to patients regarding pharmacy services.
• Participate in team meetings and process improvement initiatives.

Skills

Customer service

Communication

Organization

Computer skills

Education

High School Diploma or equivalent

Active Pharmacy Technician license in Maine

Job description

Join a healthcare team and help provide outstanding support to patients and pharmacy customers! We are seeking a Call Center Pharmacy Technician with strong customer service skills to assist with mail-order pharmacy operations and patient support.

Responsibilities

• Handle incoming patient and customer calls, ensuring first-call resolution whenever possible


• Process prescription refill requests and track mail-order pharmacy orders


• Coordinate with pharmacy staff to ensure accurate and timely service


• Maintain accurate patient information and documentation


• Provide support and guidance to patients regarding pharmacy services


• Participate in team meetings and process improvement initiatives

Qualifications

• High School Diploma or equivalent


• Active Pharmacy Technician license in the state of employment


• Previous customer service, administrative, or call center experience required


• Pharmacy, insurance, billing, or patient services experience preferred


• Strong communication, organization, and computer skills

If you're passionate about helping patients and enjoy working in a fast-paced, customer-focused environment, we'd love to hear from you! #ZipPortland