Patient-Centric Call Center Pharmacy Technician

HW Staffing Solutions; Portland (ME); Sur place; USD 22 000 - 33 000; Plein temps

Résumé du poste

HW Staffing Solutions in Portland, ME is seeking a Call Center Pharmacy Technician to support mail-order pharmacy operations and patient services. The role emphasizes strong customer service and accuracy in handling inquiries.

Responsibilities include handling inbound calls, processing refill requests, coordinating with staff, and maintaining patient records. Prior call center experience is preferred, with a High School diploma and Maine license required.

Qualifications

• High school diploma or equivalent is required.
• Active Pharmacy Technician license in the state of employment is required.
• Experience in call centers or customer service is preferred.

Responsabilités

• Handle incoming patient and customer calls, ensuring first-call resolution whenever possible.
• Process prescription refill requests and track mail-order pharmacy orders.
• Coordinate with pharmacy staff to ensure accurate and timely service.
• Maintain accurate patient information and documentation.
• Provide support and guidance to patients regarding pharmacy services.
• Participate in team meetings and process improvement initiatives.

Connaissances

Customer service

Communication

Organization

Computer skills

Formation

High School Diploma or equivalent

Active Pharmacy Technician license in Maine

Description du poste

HW Staffing Solutions in Portland, ME is seeking a Call Center Pharmacy Technician to support mail-order pharmacy operations and patient services. The role emphasizes strong customer service and accuracy in handling inquiries.

Responsibilities include handling inbound calls, processing refill requests, coordinating with staff, and maintaining patient records. Prior call center experience is preferred, with a High School diploma and Maine license required.